Career Overlap Occupation record
RecordJob

Where a railway passenger service agent can go next

5 destinations recorded, ranked by how much of the target role a railway passenger service agent already meets. The closer to the top of Table 1, the less there is to learn.

Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.

Also known as railway station customer service representative, railway customer service agent, railway transportation service representative, railway passenger agent, railway customer transit agent, railway station customer service agent, customer transit agent, passenger representative, railway customer service representative.

Service and sales workers 30 skills on file 5 career moves 0 above 60% overlap Closest: railway sales agent, 32%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
railway sales agent 32% covered passenger fare controller 20% covered call centre agent 20% covered ship steward/ship stewardess 18% covered train conductor 18% covered railway passenger service… You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from railway passenger service agent, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a railway passenger service agent already covers. All 5 are listed in the tables below.
Table 1

Table 1 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 2

Table 2 · What the job itself asks for

A railway passenger service agent needs 23 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • advise customers on the product range of railway companies communication, collaboration and creativity
  • interpret customer non-verbal communication information skills
  • meet picking standards handling and moving
  • represent the company communication, collaboration and creativity
  • provide high quality customer service communication, collaboration and creativity
  • provide information on train routes assisting and caring
  • collect customer data information skills
  • deliver outstanding service assisting and caring
  • communicate with customer service department communication, collaboration and creativity
  • relay messages through radio and telephone systems communication, collaboration and creativity
Table 3

Table 3 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what a railway passenger service agent does. The figure is how much of this job each one brings.

Index

Look up another occupation

Railway passenger service agent is filed under Service and sales workers, ISCO major group 5. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a railway passenger service agent’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.