railway passenger service agenttopassenger fare controller
A railway passenger service agent already meets 20% of what the passenger fare controller role asks for. The move turns on 19 required skills not yet in the profile.
20%
81.1/ 100
1 Share of the passenger fare controller role’s weighted skill requirement already met by the railway passenger service agent profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A passenger fare controller role treats 5 of its required skills as things a railway passenger service agent already does. These are the ones it depends on most.
- act reliably
- assist passengers
- listen actively
- perform services in a flexible manner
- provide information to passengers
What stands in the way is 19 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A passenger fare controller role needs them, and most people applying for one will not have them already. This is the part of a railway passenger service agent background worth leading with.
- already held provide information to passengers assisting and caring
- already held assist passengers assisting and caring
- already held perform services in a flexible manner communication, collaboration and creativity
- already held act reliably communication, collaboration and creativity
- already held listen actively communication, collaboration and creativity
- already held speak different languages communication, collaboration and creativity
All 6 carried skills, including the 5 the passenger fare controller role treats as required.
Table 3 · What you would need to learn
The 26 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held check tickets throughout carriages required
- required, not held answer questions about the train transport service required
- required, not held apply tramway regulations required
- required, not held assist disable passengers required
- required, not held assist passengers in emergency situations required
- required, not held be friendly to passengers required
- required, not held check passenger tickets required
- required, not held facilitate safe disembarkation of passengers required
- required, not held help to control passenger behaviour during emergency situations required
- required, not held handle personal identifiable information required
- required, not held provide first aid required
- optional, not held consider ergonomic aspects of urban transportation optional
- required, not held adhere to transportation work schedule required
- required, not held communicate clearly with passengers required
- required, not held communicate with customers required
- optional, not held engage with rail stakeholders optional
- optional, not held manage emergency situations on board optional
- required, not held collect fares required
- required, not held operate electronic payment terminals required
- required, not held handle petty cash required
- optional, not held supervise movement of passengers optional
- required, not held lift heavy weights required
- required, not held customs regulations for passengers required
- optional, not held analyse reports provided by passengers optional
- optional, not held communicate reports provided by passengers optional
1 further area in the appendix
Table 4 · Where to start
The 3 entries a passenger fare controller role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 check tickets throughout carriages skill · occupation specific
- 02 collect fares skill · occupation specific
- 03 adhere to transportation work schedule skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 6 skills that carry over
- already held act reliably skill
- already held assist passengers skill
- already held listen actively skill
- already held perform services in a flexible manner skill
- already held provide information to passengers skill
- already held speak different languages skill
The 1 learning area not shown above
- optional, not held regulations for international transportation optional
7 supplementary skills, helpful but not required
- optional, not held consider ergonomic aspects of urban transportation optional
- optional, not held engage with rail stakeholders optional
- optional, not held analyse reports provided by passengers optional
- optional, not held communicate reports provided by passengers optional
- optional, not held manage emergency situations on board optional
- optional, not held regulations for international transportation optional
- optional, not held supervise movement of passengers optional
24 held skills the passenger fare controller role does not ask for
- not needed by the target role advise customers on the product range of railway companies skill
- not needed by the target role collect customer data skill
- not needed by the target role communicate with customer service department skill
- not needed by the target role deliver a sales pitch skill
- not needed by the target role deliver outstanding service skill
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role have computer literacy skill
- not needed by the target role identify customer's needs skill
- not needed by the target role implement marketing strategies skill
- not needed by the target role implement sales strategies skill
- not needed by the target role interpret customer non-verbal communication skill
- not needed by the target role maintain updated professional knowledge skill
- not needed by the target role manage the customer experience skill
- not needed by the target role meet picking standards skill
- not needed by the target role persuade clients with alternatives skill
- not needed by the target role provide high quality customer service skill
- not needed by the target role provide information on train routes skill
- not needed by the target role react calmly in stressful situations skill
- not needed by the target role relay messages through radio and telephone systems skill
- not needed by the target role represent the company skill
- not needed by the target role think proactively skill
- not needed by the target role use microsoft office skill
- not needed by the target role work in a rail transport team skill
- not needed by the target role write work-related reports skill
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held customs regulations for passengers required
- optional, not held regulations for international transportation optional
Other moves recorded from railway passenger service agent
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.