Railway passenger service agent to ship steward/ship stewardess

• already held assist passengers skill
• already held deliver outstanding service skill
• already held manage the customer experience skill
• already held provide information to passengers skill
• already held identify customer's needs skill
• already held implement marketing strategies skill
• already held implement sales strategies skill
• already held perform services in a flexible manner skill

• optional, not held assist at check-in optional
• optional, not held distribute local information materials optional
• optional, not held handle guest luggage optional
• optional, not held maintain vessel safety and emergency equipment optional
• optional, not held manage lost and found articles optional
• optional, not held oversee guest laundry service optional
• optional, not held perform small vessel safety procedures optional
• optional, not held physical parts of the vessel optional
• optional, not held prepare mixed beverages optional
• optional, not held prepare simple meals on board optional
• optional, not held read stowage plans optional
• optional, not held service rooms optional
• optional, not held use riverspeak to communicate optional
• optional, not held vessel safety equipment optional
• optional, not held assist clients with special needs optional
• optional, not held give instructions to staff optional
• optional, not held maintain stock supplies for guest cabin optional
• optional, not held provide first aid optional
• optional, not held show intercultural awareness optional
• optional, not held use different communication channels optional

• not needed by the target role act reliably skill
• not needed by the target role advise customers on the product range of railway companies skill
• not needed by the target role collect customer data skill
• not needed by the target role communicate with customer service department skill
• not needed by the target role deliver a sales pitch skill
• not needed by the target role guarantee customer satisfaction skill
• not needed by the target role have computer literacy skill
• not needed by the target role interpret customer non-verbal communication skill
• not needed by the target role listen actively skill
• not needed by the target role maintain updated professional knowledge skill
• not needed by the target role meet picking standards skill
• not needed by the target role persuade clients with alternatives skill
• not needed by the target role provide high quality customer service skill
• not needed by the target role provide information on train routes skill
• not needed by the target role react calmly in stressful situations skill
• not needed by the target role relay messages through radio and telephone systems skill
• not needed by the target role represent the company skill
• not needed by the target role speak different languages skill
• not needed by the target role think proactively skill
• not needed by the target role use microsoft office skill
• not needed by the target role work in a rail transport team skill
• not needed by the target role write work-related reports skill

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

• still to learn health and safety measures in transportation required
• optional, not held physical parts of the vessel optional
• optional, not held vessel safety equipment optional

Yes, and it is a career change move. A railway passenger service agent already covers 18% of what a ship steward/ship stewardess is expected to do: 8 skills carry over, 4 of which the ship steward/ship stewardess role treats as required.

17 required skills are missing, plus 20 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is check passenger tickets.

Its learning distance is 81.7 out of 100, which is the career change band. That accounts for both how much is missing and how specialised those skills are.