Career Overlap Occupation record
RecordJob

Where a service manager can go next

5 destinations recorded, ranked by how much of the target role a service manager already meets. The closer to the top of Table 1, the less there is to learn.

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

Also known as service operations manager, customer service manager, field service manager, service director, regional service manager, service coordinator, corporate service coordinator, client services manager, client services coordinator, client services representative, support services manager.

Managers 84 skills on file 5 career moves 0 above 60% overlap Closest: laundry and dry cleaning manager, 60%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
laundry and dry cleaning mana… 60% covered client relations manager 56% covered contact centre manager 51% covered call centre manager 50% covered spa manager 48% covered service manager You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from service manager, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a service manager already covers. All 5 are listed in the tables below.
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 3

Table 3 · What the job itself asks for

A service manager needs 31 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • provide high quality customer service communication, collaboration and creativity
  • video conferencing tool arts and humanities
  • inform customers of activity changes assisting and caring
  • communicate with customer service department communication, collaboration and creativity
  • manage customer service management skills
  • perform customers’ needs analysis communication, collaboration and creativity
  • sell services communication, collaboration and creativity
  • perform customer management assisting and caring
  • develop business plans management skills
  • contact customers communication, collaboration and creativity
Table 4

Table 4 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what a service manager does. The figure is how much of this job each one brings.

Index

Look up another occupation

Service manager is filed under Managers, ISCO major group 1. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a service manager’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.