Service manager to client relations manager

• already held build business relationships skill
• already held communicate with customers skill
• already held corporate social responsibility knowledge
• already held create solutions to problems skill
• already held develop professional network skill
• already held fix meetings skill
• already held follow company standards skill
• already held guarantee customer satisfaction skill
• already held identify customer's needs skill
• already held manage customer service skill
• already held manage staff skill
• already held perform customers’ needs analysis skill
• already held product comprehension knowledge
• already held relationship marketing knowledge
• already held supervise work skill
• already held achieve sales targets skill
• already held analyse business processes skill
• already held analyse customer service surveys skill
• already held business management principles knowledge
• already held communicate with customer service department skill
• already held contact customers skill
• already held customer relationship management knowledge
• already held customer service knowledge
• already held data protection knowledge
• already held handle customer complaints skill
• already held implement marketing strategies skill
• already held implement sales strategies skill
• already held keep records of customer interaction skill
• already held make strategic business decisions skill
• already held measure customer feedback skill
• already held monitor customer service skill
• already held perform customer management skill
• already held plan marketing campaigns skill
• already held sales strategies knowledge
• already held supervise sales activities skill

• optional, not held collect customer data optional
• optional, not held deliver a sales pitch optional
• optional, not held teach customer service techniques optional
• optional, not held analyse business plans optional
• optional, not held analyse business requirements optional
• optional, not held collaborate in the development of marketing strategies optional
• optional, not held manage contracts optional
• optional, not held perform business analysis optional
• optional, not held perform market research optional
• optional, not held plan health and safety procedures optional
• optional, not held study sales levels of products optional
• optional, not held train employees optional

• not needed by the target role accounting techniques knowledge
• not needed by the target role advertising techniques knowledge
• not needed by the target role analyse call centre activities skill
• not needed by the target role analyse goal progress skill
• not needed by the target role assess employees' capability levels skill
• not needed by the target role business analysis knowledge
• not needed by the target role call quality assurance management knowledge
• not needed by the target role carry out inventory planning skill
• not needed by the target role collect items for laundry service skill
• not needed by the target role company policies knowledge
• not needed by the target role coordinate events skill
• not needed by the target role create a work atmosphere of continuous improvement skill
• not needed by the target role deal with pressure from unexpected circumstances skill
• not needed by the target role develop business plans skill
• not needed by the target role develop working procedures skill
• not needed by the target role e-commerce systems knowledge
• not needed by the target role employment law knowledge
• not needed by the target role establish daily priorities skill
• not needed by the target role evaluate employees skill
• not needed by the target role evaluate performance of organisational collaborators skill
• not needed by the target role inform customers of activity changes skill
• not needed by the target role information confidentiality knowledge
• not needed by the target role interview people skill
• not needed by the target role maintain customer service skill
• not needed by the target role maintain professional administration skill
• not needed by the target role maintain relationship with customers skill
• not needed by the target role manage a small-to-medium business skill
• not needed by the target role manage health and safety standards skill
• not needed by the target role manage key performance indicators of call centres skill
• not needed by the target role manage membership database skill
• not needed by the target role manage payroll reports skill
• not needed by the target role manage profitability skill
• not needed by the target role manage supplies skill
• not needed by the target role manage workflow processes skill
• not needed by the target role order supplies skill
• not needed by the target role oversee quality control skill
• not needed by the target role perform risk analysis skill
• not needed by the target role persuade clients with alternatives skill
• not needed by the target role plan shifts of employees skill
• not needed by the target role produce sales reports skill

9 further entries not listed here

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

• still to learn corporate sustainability required
• still to learn business communication required
• still to learn communication principles required
• still to learn knowledge base required
• still to learn public relations required

Yes, and it is a moderate move. A service manager already covers 56% of what a client relations manager is expected to do: 35 skills carry over, 15 of which the client relations manager role treats as required.

13 required skills are missing, plus 12 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is corporate sustainability.

Its learning distance is 52.7 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.