Call centre analyst to credit risk analyst
A call centre analyst already meets 24% of what the credit risk analyst role asks for. The move turns on 24 required skills not yet in the profile.
77.1/ 100
1 How much of what a credit risk analyst is expected to do is already part of a call centre analyst’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the credit risk analyst role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A credit risk analyst role treats 6 of its required skills as things a call centre analyst already does. You would walk in with these on day one.
- apply statistical analysis techniques
- carry out statistical forecasts
- deliver visual presentation of data
- have computer literacy
- inspect data
- write work-related reports
What stands in the way is 24 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 12 skills that carry over, these are the ones fewest other occupations ask for. A credit risk analyst role needs them, and most people applying for one will not have them already. This is the part of a call centre analyst background worth leading with.
- already held deliver visual presentation of data communication, collaboration and creativity
- already held inspect data information skills
- already held apply information security policies assisting and caring
- already held information confidentiality information and communication technologies (icts)
- already held carry out statistical forecasts information skills
- already held apply statistical analysis techniques information skills
All 12 carried skills, including the 6 the credit risk analyst role treats as required.
Table 3 · What you may need to learn
The 28 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn create risk maps required
- still to learn advise on risk management required
- still to learn analyse financial risk required
- still to learn analyse market financial trends required
- still to learn analyse the credit history of potential customers required
- still to learn apply credit stress testing methodologies required
- still to learn assess risk factors required
- still to learn create risk reports required
- still to learn manage currency exchange risk mitigation techniques required
- still to learn manage financial risk required
- still to learn produce statistical financial records required
- optional, not held enforce customer's debt repayment optional
- still to learn international commercial transactions rules required
- still to learn financial analysis required
- still to learn financial forecasting required
- still to learn financial jurisdiction required
- still to learn financial management required
- still to learn risk identification required
- still to learn risk management required
- still to learn risk transfer required
- optional, not held debt collection techniques optional
- still to learn negotiate sales contracts required
- optional, not held show diplomacy optional
- still to learn apply credit risk policy required
- still to learn assessment of risks and threats required
- still to learn prevent fraudulent activities required
2 further areas in the appendix
Table 4 · Where to start
The 3 entries a credit risk analyst role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 create risk maps practise this
- 02 international commercial transactions rules study this
- 03 negotiate sales contracts practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 12 skills that carry over
- already held apply statistical analysis techniques skill
- already held carry out statistical forecasts skill
- already held deliver visual presentation of data skill
- already held have computer literacy skill
- already held inspect data skill
- already held write work-related reports skill
- already held apply information security policies skill
- already held create solutions to problems skill
- already held information confidentiality knowledge
- already held perform data analysis skill
- already held speak different languages skill
- already held teamwork principles knowledge
The 2 learning areas not shown above
- still to learn economics required
- optional, not held Monte Carlo simulation optional
4 supplementary skills, helpful but not required
- optional, not held Monte Carlo simulation optional
- optional, not held debt collection techniques optional
- optional, not held enforce customer's debt repayment optional
- optional, not held show diplomacy optional
17 held skills the credit risk analyst role does not ask for
- not needed by the target role analyse call centre activities skill
- not needed by the target role analyse call performance trends skill
- not needed by the target role apply numeracy skills skill
- not needed by the target role call quality assurance management knowledge
- not needed by the target role call routing knowledge
- not needed by the target role call-centre technologies knowledge
- not needed by the target role complete evaluation forms of calls skill
- not needed by the target role comply with legal regulations skill
- not needed by the target role ensure compliance with company regulations skill
- not needed by the target role gather data skill
- not needed by the target role provide objective assessments of calls skill
- not needed by the target role report accounts of the professional activity skill
- not needed by the target role report call errors skill
- not needed by the target role run simulations skill
- not needed by the target role train staff on call quality assurance skill
- not needed by the target role use databases skill
- not needed by the target role use spreadsheets software skill
12 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn international commercial transactions rules required
- still to learn assessment of risks and threats required
- still to learn economics required
- still to learn financial analysis required
- still to learn financial forecasting required
- still to learn financial jurisdiction required
- still to learn financial management required
- still to learn risk identification required
- still to learn risk management required
- still to learn risk transfer required
- optional, not held Monte Carlo simulation optional
- optional, not held debt collection techniques optional
Common questions about this move
Can a call centre analyst become a credit risk analyst?
Yes, and it is a career change move. A call centre analyst already covers 24% of what a credit risk analyst is expected to do: 12 skills carry over, 6 of which the credit risk analyst role treats as required.
What skills does a call centre analyst need to become a credit risk analyst?
24 required skills are missing, plus 4 optional ones. They fall into 8 areas of the ESCO skill hierarchy, led by information skills. The single most important is create risk maps.
How hard is the move from call centre analyst to credit risk analyst?
Its learning distance is 77.1 out of 100, which is the career change band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.