Career Overlap Occupation record
RecordJob

Where a call centre analyst can go next

5 destinations recorded, ranked by how much of the target role a call centre analyst already meets. The closer to the top of Table 1, the less there is to learn.

Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.

Also known as CRM data analyst, call centre reporting analyst, marketing data analyst, call center agent, trainee data analyst, call center analyst, contact centre analyst, sales data analyst, graduate data analyst, customer data analyst, assistant data analyst, senior call centre analyst.

Technicians and associate professionals 29 skills on file 5 career moves 0 above 60% overlap Closest: call centre supervisor, 29%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
call centre supervisor 29% covered call centre quality auditor 26% covered credit risk analyst 24% covered statistical assistant 22% covered predictive maintenance expert 20% covered call centre analyst You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from call centre analyst, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a call centre analyst already covers. All 5 are listed in the tables below.
Table 1

Table 1 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 2

Table 2 · What the job itself asks for

A call centre analyst needs 20 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • complete evaluation forms of calls information skills
  • provide objective assessments of calls management skills
  • report call errors information skills
  • train staff on call quality assurance communication, collaboration and creativity
  • analyse call centre activities information skills
  • call routing information and communication technologies (icts)
  • call-centre technologies information and communication technologies (icts)
  • analyse call performance trends information skills
  • call quality assurance management business, administration and law
  • run simulations information skills
Table 3

Table 3 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what a call centre analyst does. The figure is how much of this job each one brings.

Index

Look up another occupation

Call centre analyst is filed under Technicians and associate professionals, ISCO major group 3. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a call centre analyst’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.