Table 1Transition record

call centre analysttopredictive maintenance expert

A call centre analyst already meets 20% of what the predictive maintenance expert role asks for. The move turns on 16 required skills not yet in the profile.

From call centre analyst

20%

Overlap1

To predictive maintenance expert

5 Skills carried over

16 Required, not held

76.2 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 76.2

This move: 76.2 of 100 · career change

1 Share of the predictive maintenance expert role’s weighted skill requirement already met by the call centre analyst profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 5 skills that carry over, these are the ones fewest other occupations ask for. A predictive maintenance expert role needs them, and most people applying for one will not have them already. This is the part of a call centre analyst background worth leading with.

Skill the target role also needs Area

already held gather data information skills
already held deliver visual presentation of data communication, collaboration and creativity
already held apply information security policies assisting and caring
already held apply statistical analysis techniques information skills
already held perform data analysis working with computers

All 5 carried skills, including the 4 the predictive maintenance expert role treats as required.

Table 3

Table 3 · What you would need to learn

The 20 missing skills fall into 8 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 engineering, manufacturing and construction 4 required, 1 supplementary

required, not held predictive maintenance required
required, not held electrical engineering required
required, not held electricity required
required, not held electronics required

optional, not held automotive diagnostic equipment optional

02 communication, collaboration and creativity 3 required, 1 supplementary

required, not held design sensors required
required, not held model sensor required
required, not held advise on equipment maintenance required

optional, not held automotive engineering optional

03 information and communication technologies (icts) 2 required, 1 supplementary

required, not held ICT networking hardware required
required, not held computer programming required

optional, not held computer simulation optional

04 information skills 2 required

required, not held manage data required
required, not held analyse big data required

05 natural sciences, mathematics and statistics 2 required

required, not held mathematics required
required, not held statistics required

06 constructing 1 required, 1 supplementary

required, not held test sensors required

optional, not held use automotive diagnostic equipment optional

2 further areas in the appendix

Table 4

Table 4 · Where to start

The 3 entries a predictive maintenance expert role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 5 skills that carry over

Skill Type

already held apply information security policies skill
already held apply statistical analysis techniques skill
already held gather data skill
already held perform data analysis skill
already held deliver visual presentation of data skill

The 2 learning areas not shown above

Skill to acquire Tier

07 management skills 1 required

required, not held ensure equipment maintenance required

08 working with computers 1 required

required, not held develop data processing applications required

4 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held automotive diagnostic equipment optional
optional, not held use automotive diagnostic equipment optional
optional, not held automotive engineering optional
optional, not held computer simulation optional

24 held skills the predictive maintenance expert role does not ask for

Skill Type

not needed by the target role analyse call centre activities skill
not needed by the target role analyse call performance trends skill
not needed by the target role apply numeracy skills skill
not needed by the target role call quality assurance management knowledge
not needed by the target role call routing knowledge
not needed by the target role call-centre technologies knowledge
not needed by the target role carry out statistical forecasts skill
not needed by the target role complete evaluation forms of calls skill
not needed by the target role comply with legal regulations skill
not needed by the target role create solutions to problems skill
not needed by the target role ensure compliance with company regulations skill
not needed by the target role have computer literacy skill
not needed by the target role information confidentiality knowledge
not needed by the target role inspect data skill
not needed by the target role provide objective assessments of calls skill
not needed by the target role report accounts of the professional activity skill
not needed by the target role report call errors skill
not needed by the target role run simulations skill
not needed by the target role speak different languages skill
not needed by the target role teamwork principles knowledge
not needed by the target role train staff on call quality assurance skill
not needed by the target role use databases skill
not needed by the target role use spreadsheets software skill
not needed by the target role write work-related reports skill

10 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held predictive maintenance required
required, not held ICT networking hardware required
required, not held computer programming required
required, not held electrical engineering required
required, not held electricity required
required, not held electronics required
required, not held mathematics required
required, not held statistics required
optional, not held automotive diagnostic equipment optional
optional, not held computer simulation optional

Index

Other moves recorded from call centre analyst

Full index of moves from call centre analyst

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.