customer experience managertohotel concierge
A customer experience manager already meets 53% of what the hotel concierge role asks for. The move turns on 3 required skills not yet in the profile.
53%
44.8/ 100
1 Share of the hotel concierge role’s weighted skill requirement already met by the customer experience manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A hotel concierge role treats 6 of its required skills as things a customer experience manager already does. These are the ones it depends on most.
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- identify customer's needs
- maintain customer service
What stands in the way is 3 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a customer experience manager background worth leading with.
- already held detect drug abuse assisting and caring
- already held maintain incident reporting records information skills
- already held assist clients with special needs communication, collaboration and creativity
- already held greet guests assisting and caring
- already held comply with food safety and hygiene assisting and caring
- already held implement sales strategies communication, collaboration and creativity
All 10 carried skills, including the 6 the hotel concierge role treats as required.
Table 3 · What you would need to learn
The 13 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held assist at check-in required
- required, not held provide tourism related information required
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- required, not held maintain relationship with customers required
- optional, not held distribute local information materials optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held process reservations optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 assist at check-in skill · occupation specific
- 02 maintain relationship with customers skill · sector specific
- 03 provide tourism related information skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 10 skills that carry over
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held identify customer's needs skill
- already held maintain customer service skill
- already held detect drug abuse skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held maintain incident reporting records skill
10 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held process reservations optional
39 held skills the hotel concierge role does not ask for
- not needed by the target role analyse business plans skill
- not needed by the target role analyse data about clients skill
- not needed by the target role augmented reality knowledge
- not needed by the target role conduct qualitative research skill
- not needed by the target role conduct quantitative research skill
- not needed by the target role customer segmentation knowledge
- not needed by the target role demonstrate intercultural competences in hospitality services skill
- not needed by the target role design customer experiences skill
- not needed by the target role develop inclusive communication material skill
- not needed by the target role develop strategies for accessibility skill
- not needed by the target role ecotourism knowledge
- not needed by the target role educate on sustainable tourism skill
- not needed by the target role engage local communities in the management of natural protected areas skill
- not needed by the target role ensure cross-department cooperation skill
- not needed by the target role ensure information privacy skill
- not needed by the target role identify stress points of customer interaction skill
- not needed by the target role improve business processes skill
- not needed by the target role improve customer traveling experiences with augmented reality skill
- not needed by the target role lead a team in hospitality service skill
- not needed by the target role maintain customer records skill
- not needed by the target role manage conservation of natural and cultural heritage skill
- not needed by the target role manage health and safety standards skill
- not needed by the target role manage the customer experience skill
- not needed by the target role measure customer feedback skill
- not needed by the target role measure sustainability of tourism activities skill
- not needed by the target role monitor customer behaviour skill
- not needed by the target role monitor work for special events skill
- not needed by the target role perform market research skill
- not needed by the target role plan medium to long term objectives skill
- not needed by the target role plan shifts of employees skill
- not needed by the target role promote virtual reality travelling experiences skill
- not needed by the target role provide improvement strategies skill
- not needed by the target role relationship marketing knowledge
- not needed by the target role self-service technologies in tourism knowledge
- not needed by the target role support community-based tourism skill
- not needed by the target role support local tourism skill
- not needed by the target role train employees skill
- not needed by the target role use e-tourism platforms skill
- not needed by the target role virtual reality knowledge
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Other moves recorded from customer experience manager
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.