customer experience managertotourist animator
A customer experience manager already meets 63% of what the tourist animator role asks for. The move turns on 7 required skills not yet in the profile.
63%
40.9/ 100
1 Share of the tourist animator role’s weighted skill requirement already met by the customer experience manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A tourist animator role treats 10 of its required skills as things a customer experience manager already does. These are the ones it depends on most.
- assist clients with special needs
- comply with food safety and hygiene
- demonstrate intercultural competences in hospitality services
- engage local communities in the management of natural protected areas
- ensure cross-department cooperation
- identify customer's needs
What stands in the way is 7 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 22 skills that carry over, these are the ones fewest other occupations ask for. A tourist animator role needs them, and most people applying for one will not have them already. This is the part of a customer experience manager background worth leading with.
- already held demonstrate intercultural competences in hospitality services communication, collaboration and creativity
- already held support community-based tourism communication, collaboration and creativity
- already held improve customer traveling experiences with augmented reality working with computers
- already held ecotourism natural sciences, mathematics and statistics
- already held educate on sustainable tourism communication, collaboration and creativity
- already held promote virtual reality travelling experiences working with computers
All 22 carried skills, including the 10 the tourist animator role treats as required.
Table 3 · What you would need to learn
The 11 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held entertain guests interactively required
- required, not held provide tourism related information required
- required, not held inform customers of activity changes required
- required, not held build business relationships required
- required, not held develop entertainment programmes required
- optional, not held distribute local information materials optional
- required, not held keep up to date on local events required
- optional, not held evaluate events optional
- required, not held recreation activities required
- optional, not held water skiing optional
- optional, not held handle financial transactions optional
Table 4 · Where to start
The 3 entries a tourist animator role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 entertain guests interactively skill · occupation specific
- 02 keep up to date on local events skill · sector specific
- 03 provide tourism related information skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 22 skills that carry over
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held demonstrate intercultural competences in hospitality services skill
- already held engage local communities in the management of natural protected areas skill
- already held ensure cross-department cooperation skill
- already held identify customer's needs skill
- already held manage conservation of natural and cultural heritage skill
- already held manage health and safety standards skill
- already held support community-based tourism skill
- already held support local tourism skill
- already held augmented reality knowledge
- already held ecotourism knowledge
- already held educate on sustainable tourism skill
- already held greet guests skill
- already held handle customer complaints skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
- already held improve customer traveling experiences with augmented reality skill
- already held maintain customer service skill
- already held promote virtual reality travelling experiences skill
- already held use e-tourism platforms skill
- already held virtual reality knowledge
4 supplementary skills, helpful but not required
- optional, not held water skiing optional
- optional, not held distribute local information materials optional
- optional, not held evaluate events optional
- optional, not held handle financial transactions optional
27 held skills the tourist animator role does not ask for
- not needed by the target role analyse business plans skill
- not needed by the target role analyse data about clients skill
- not needed by the target role conduct qualitative research skill
- not needed by the target role conduct quantitative research skill
- not needed by the target role customer segmentation knowledge
- not needed by the target role design customer experiences skill
- not needed by the target role detect drug abuse skill
- not needed by the target role develop inclusive communication material skill
- not needed by the target role develop strategies for accessibility skill
- not needed by the target role ensure information privacy skill
- not needed by the target role identify stress points of customer interaction skill
- not needed by the target role improve business processes skill
- not needed by the target role lead a team in hospitality service skill
- not needed by the target role maintain customer records skill
- not needed by the target role maintain incident reporting records skill
- not needed by the target role manage the customer experience skill
- not needed by the target role measure customer feedback skill
- not needed by the target role measure sustainability of tourism activities skill
- not needed by the target role monitor customer behaviour skill
- not needed by the target role monitor work for special events skill
- not needed by the target role perform market research skill
- not needed by the target role plan medium to long term objectives skill
- not needed by the target role plan shifts of employees skill
- not needed by the target role provide improvement strategies skill
- not needed by the target role relationship marketing knowledge
- not needed by the target role self-service technologies in tourism knowledge
- not needed by the target role train employees skill
2 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held recreation activities required
- optional, not held water skiing optional
Other moves recorded from customer experience manager
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.