Career Overlap Occupation record
RecordJob

Where a customer experience manager can go next

5 destinations recorded, ranked by how much of the target role a customer experience manager already meets. The closer to the top of Table 1, the less there is to learn.

Customer experience managers monitor customer experiences by creating, evaluating and improving the customer's interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer's experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.

Also known as guest relations specialist, guest relations manager, guest relations officer, hospitality customer experience manager, guest experience manager, guest experience specialist.

Professionals 49 skills on file 5 career moves 1 above 60% overlap Closest: tourist animator, 63%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
tourist animator 63% covered doorman/doorwoman 57% covered hotel concierge 53% covered hotel porter 51% covered tour operator representative 48% covered customer experience manag… You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from customer experience manager, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a customer experience manager already covers. All 5 are listed in the tables below.
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 3

Table 3 · What the job itself asks for

A customer experience manager needs 20 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • identify stress points of customer interaction communication, collaboration and creativity
  • design customer experiences communication, collaboration and creativity
  • monitor customer behaviour information skills
  • ensure information privacy assisting and caring
  • analyse data about clients management skills
  • develop strategies for accessibility management skills
  • monitor work for special events information skills
  • relationship marketing business, administration and law
  • manage the customer experience assisting and caring
  • improve business processes management skills
Table 4

Table 4 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what a customer experience manager does. The figure is how much of this job each one brings.

Index

Look up another occupation

Customer experience manager is filed under Professionals, ISCO major group 2. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a customer experience manager’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.