Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

tour operator managertocustomer experience manager

A tour operator manager already meets 34% of what the customer experience manager role asks for. The move turns on 14 required skills not yet in the profile.

From tour operator manager
34%
Overlap1
To customer experience manager
18 Skills carried over
14 Required, not held
68.8 Difficulty2
Career overlap Distant match

34%

Learning distance Substantial retraining

68.8/ 100

1 Share of the customer experience manager role’s weighted skill requirement already met by the tour operator manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A customer experience manager role treats 6 of its required skills as things a tour operator manager already does. These are the ones it depends on most.

  • comply with food safety and hygiene
  • develop strategies for accessibility
  • maintain customer service
  • measure customer feedback
  • plan medium to long term objectives
  • use e-tourism platforms

What stands in the way is 14 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 18 skills that carry over, these are the ones fewest other occupations ask for. A customer experience manager role needs them, and most people applying for one will not have them already. This is the part of a tour operator manager background worth leading with.

Skill the target role also needs Area
  • already held develop strategies for accessibility management skills
  • already held self-service technologies in tourism information and communication technologies (icts)
  • already held improve customer traveling experiences with augmented reality working with computers
  • already held support community-based tourism communication, collaboration and creativity
  • already held ecotourism natural sciences, mathematics and statistics
  • already held educate on sustainable tourism communication, collaboration and creativity

All 18 carried skills, including the 6 the customer experience manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 31 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 4 required, 7 supplementary
  • required, not held identify stress points of customer interaction required
  • required, not held design customer experiences required
  • required, not held ensure cross-department cooperation required
  • required, not held handle customer complaints required
  • optional, not held demonstrate intercultural competences in hospitality services optional
  • optional, not held identify customer's needs optional
  • optional, not held implement sales strategies optional
  • optional, not held assist clients with special needs optional
  • optional, not held develop inclusive communication material optional
  • optional, not held implement marketing strategies optional
  • optional, not held train employees optional
02 information skills 4 required, 4 supplementary
  • required, not held analyse business plans required
  • required, not held maintain customer records required
  • required, not held monitor customer behaviour required
  • required, not held monitor work for special events required
  • optional, not held measure sustainability of tourism activities optional
  • optional, not held conduct qualitative research optional
  • optional, not held conduct quantitative research optional
  • optional, not held maintain incident reporting records optional
03 management skills 3 required, 2 supplementary
  • required, not held analyse data about clients required
  • required, not held improve business processes required
  • required, not held provide improvement strategies required
  • optional, not held lead a team in hospitality service optional
  • optional, not held plan shifts of employees optional
04 assisting and caring 2 required, 3 supplementary
  • required, not held ensure information privacy required
  • required, not held manage the customer experience required
  • optional, not held detect drug abuse optional
  • optional, not held greet guests optional
  • optional, not held manage health and safety standards optional
05 business, administration and law 1 required, 1 supplementary
  • required, not held relationship marketing required
  • optional, not held customer segmentation optional
Table 4

Table 4 · Where to start

The 3 entries a customer experience manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 18 skills that carry over
Skill Type
  • already held comply with food safety and hygiene skill
  • already held develop strategies for accessibility skill
  • already held maintain customer service skill
  • already held measure customer feedback skill
  • already held plan medium to long term objectives skill
  • already held use e-tourism platforms skill
  • already held augmented reality knowledge
  • already held ecotourism knowledge
  • already held educate on sustainable tourism skill
  • already held engage local communities in the management of natural protected areas skill
  • already held improve customer traveling experiences with augmented reality skill
  • already held manage conservation of natural and cultural heritage skill
  • already held perform market research skill
  • already held promote virtual reality travelling experiences skill
  • already held self-service technologies in tourism knowledge
  • already held support community-based tourism skill
  • already held support local tourism skill
  • already held virtual reality knowledge
17 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held lead a team in hospitality service optional
  • optional, not held demonstrate intercultural competences in hospitality services optional
  • optional, not held identify customer's needs optional
  • optional, not held implement sales strategies optional
  • optional, not held measure sustainability of tourism activities optional
  • optional, not held assist clients with special needs optional
  • optional, not held conduct qualitative research optional
  • optional, not held conduct quantitative research optional
  • optional, not held customer segmentation optional
  • optional, not held detect drug abuse optional
  • optional, not held develop inclusive communication material optional
  • optional, not held greet guests optional
  • optional, not held implement marketing strategies optional
  • optional, not held maintain incident reporting records optional
  • optional, not held manage health and safety standards optional
  • optional, not held plan shifts of employees optional
  • optional, not held train employees optional
33 held skills the customer experience manager role does not ask for
Skill Type
  • not needed by the target role build a network of suppliers in tourism skill
  • not needed by the target role build business relationships skill
  • not needed by the target role coordinate operational activities skill
  • not needed by the target role create annual marketing budget skill
  • not needed by the target role develop revenue generation strategies skill
  • not needed by the target role develop tourism destinations skill
  • not needed by the target role develop tourism products skill
  • not needed by the target role develop working procedures skill
  • not needed by the target role handle personal identifiable information skill
  • not needed by the target role identify suppliers skill
  • not needed by the target role manage budgets skill
  • not needed by the target role manage contracts skill
  • not needed by the target role manage distribution channels skill
  • not needed by the target role manage distribution of destination promotional materials skill
  • not needed by the target role manage production of destination promotional materials skill
  • not needed by the target role manage staff skill
  • not needed by the target role manage visitor flows in natural protected areas skill
  • not needed by the target role maximise sales revenues skill
  • not needed by the target role negotiate tourism experience purchases skill
  • not needed by the target role negotiate tourism rates skill
  • not needed by the target role oversee quality control skill
  • not needed by the target role oversee the design of touristic publications skill
  • not needed by the target role oversee the printing of touristic publications skill
  • not needed by the target role plan marketing strategy skill
  • not needed by the target role prepare travel packages skill
  • not needed by the target role property management software knowledge
  • not needed by the target role provide customised products skill
  • not needed by the target role recruit employees skill
  • not needed by the target role sales strategies knowledge
  • not needed by the target role select optimal distribution channel skill
  • not needed by the target role set up pricing strategies skill
  • not needed by the target role tourism market knowledge
  • not needed by the target role translate strategy into operation skill
2 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held relationship marketing required
  • optional, not held customer segmentation optional
Index

Other moves recorded from tour operator manager

Full index of moves from tour operator manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.