Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

tour operator managertotour operator representative

A tour operator manager already meets 45% of what the tour operator representative role asks for. The move turns on 16 required skills not yet in the profile.

From tour operator manager
45%
Overlap1
To tour operator representative
19 Skills carried over
16 Required, not held
61.2 Difficulty2
adjacent 0–30
moderate 30–55
substantial 55–75
career change 75–100
this move, 61.2

This move: 61.2 of 100 · substantial

1 Share of the tour operator representative role’s weighted skill requirement already met by the tour operator manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 19 skills that carry over, these are the ones fewest other occupations ask for. A tour operator representative role needs them, and most people applying for one will not have them already. This is the part of a tour operator manager background worth leading with.

Skill the target role also needs Area
  • already held prepare travel packages management skills
  • already held provide customised products communication, collaboration and creativity
  • already held build a network of suppliers in tourism communication, collaboration and creativity
  • already held self-service technologies in tourism information and communication technologies (icts)
  • already held manage visitor flows in natural protected areas information skills
  • already held handle personal identifiable information assisting and caring

All 19 carried skills, including the 13 the tour operator representative role treats as required.

Table 3

Table 3 · What you would need to learn

The 23 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 9 required, 5 supplementary
  • required, not held provide performance feedback required
  • required, not held work in a hospitality team required
  • required, not held apply foreign languages in tourism required
  • required, not held assist clients with special needs required
  • required, not held communicate with customers required
  • required, not held create solutions to problems required
  • required, not held develop inclusive communication material required
  • required, not held handle customer complaints required
  • required, not held upsell products required
  • optional, not held implement sales strategies optional
  • optional, not held ensure infrastructure accessibility optional
  • optional, not held implement marketing strategies optional
  • optional, not held negotiate service with providers optional
  • optional, not held negotiate supplier arrangements optional
02 management skills 3 required
  • required, not held devise special promotions required
  • required, not held make logistical arrangements required
  • required, not held process payments required
03 information skills 2 required, 1 supplementary
  • required, not held collect tourist information required
  • required, not held process booking required
  • optional, not held maintain customer records optional
04 assisting and caring 1 required, 1 supplementary
  • required, not held manage health and safety standards required
  • optional, not held manage the customer experience optional
05 services 1 required
  • required, not held geographical areas relevant to tourism required
Table 4

Table 4 · Where to start

The 3 entries a tour operator representative role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 19 skills that carry over
Skill Type
  • already held build a network of suppliers in tourism skill
  • already held ecotourism knowledge
  • already held educate on sustainable tourism skill
  • already held engage local communities in the management of natural protected areas skill
  • already held handle personal identifiable information skill
  • already held maintain customer service skill
  • already held manage conservation of natural and cultural heritage skill
  • already held manage visitor flows in natural protected areas skill
  • already held measure customer feedback skill
  • already held provide customised products skill
  • already held self-service technologies in tourism knowledge
  • already held support community-based tourism skill
  • already held support local tourism skill
  • already held augmented reality knowledge
  • already held improve customer traveling experiences with augmented reality skill
  • already held prepare travel packages skill
  • already held promote virtual reality travelling experiences skill
  • already held use e-tourism platforms skill
  • already held virtual reality knowledge
7 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held implement sales strategies optional
  • optional, not held ensure infrastructure accessibility optional
  • optional, not held implement marketing strategies optional
  • optional, not held maintain customer records optional
  • optional, not held manage the customer experience optional
  • optional, not held negotiate service with providers optional
  • optional, not held negotiate supplier arrangements optional
32 held skills the tour operator representative role does not ask for
Skill Type
  • not needed by the target role build business relationships skill
  • not needed by the target role comply with food safety and hygiene skill
  • not needed by the target role coordinate operational activities skill
  • not needed by the target role create annual marketing budget skill
  • not needed by the target role develop revenue generation strategies skill
  • not needed by the target role develop strategies for accessibility skill
  • not needed by the target role develop tourism destinations skill
  • not needed by the target role develop tourism products skill
  • not needed by the target role develop working procedures skill
  • not needed by the target role identify suppliers skill
  • not needed by the target role manage budgets skill
  • not needed by the target role manage contracts skill
  • not needed by the target role manage distribution channels skill
  • not needed by the target role manage distribution of destination promotional materials skill
  • not needed by the target role manage production of destination promotional materials skill
  • not needed by the target role manage staff skill
  • not needed by the target role maximise sales revenues skill
  • not needed by the target role negotiate tourism experience purchases skill
  • not needed by the target role negotiate tourism rates skill
  • not needed by the target role oversee quality control skill
  • not needed by the target role oversee the design of touristic publications skill
  • not needed by the target role oversee the printing of touristic publications skill
  • not needed by the target role perform market research skill
  • not needed by the target role plan marketing strategy skill
  • not needed by the target role plan medium to long term objectives skill
  • not needed by the target role property management software knowledge
  • not needed by the target role recruit employees skill
  • not needed by the target role sales strategies knowledge
  • not needed by the target role select optimal distribution channel skill
  • not needed by the target role set up pricing strategies skill
  • not needed by the target role tourism market knowledge
  • not needed by the target role translate strategy into operation skill
1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held geographical areas relevant to tourism required
Index

Other moves recorded from tour operator manager

Full index of moves from tour operator manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.