ICT operations manager to ICT quality assurance manager
An ICT operations manager already meets 27% of what the ICT quality assurance manager role asks for. The move turns on 12 required skills not yet in the profile.
73/ 100
1 How much of what an ICT quality assurance manager is expected to do is already part of an ICT operations manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ICT quality assurance manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An ICT quality assurance manager role treats 4 of its required skills as things an ICT operations manager already does. You would walk in with these on day one.
- ICT process quality models
- attend to ICT systems quality
- comply with legal regulations
- oversee quality control
What stands in the way is 12 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 11 skills that carry over, these are the ones fewest other occupations ask for. An ICT quality assurance manager role needs them, and most people applying for one will not have them already. This is the part of an ICT operations manager background worth leading with.
- already held attend to ICT systems quality working with computers
- already held develop information standards management skills
- already held ICT process quality models information and communication technologies (icts)
- already held coordinate technological activities management skills
- already held define technology strategy management skills
- already held track key performance indicators information skills
All 11 carried skills, including the 4 the ICT quality assurance manager role treats as required.
Table 3 · What you may need to learn
The 28 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn ICT quality policy required
- still to learn internal risk management policy required
- still to learn quality assurance methodologies required
- still to learn quality standards required
- optional, not held Agile project management optional
- optional, not held ICT project management methodologies optional
- optional, not held ICT security legislation optional
- optional, not held Process-based management optional
- optional, not held data quality assessment optional
- optional, not held lean project management optional
- still to learn levels of software testing required
- still to learn software anomalies required
- optional, not held application usability optional
- optional, not held database quality standards optional
- optional, not held usability engineering optional
- still to learn provide software testing documentation required
- still to learn implement strategic planning required
- optional, not held develop automated software tests optional
- optional, not held provide technical training optional
- still to learn perform quality audits required
- still to learn set quality assurance objectives required
- optional, not held define data quality criteria optional
- still to learn attend to detail in preparation for audits required
- optional, not held apply information security policies optional
- still to learn execute software tests required
- optional, not held identify ICT system weaknesses optional
1 further area in the appendix
Table 4 · Where to start
The 3 entries an ICT quality assurance manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 ICT quality policy study this
- 02 execute software tests practise this
- 03 internal risk management policy study this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 11 skills that carry over
- already held ICT process quality models knowledge
- already held attend to ICT systems quality skill
- already held comply with legal regulations skill
- already held oversee quality control skill
- already held coordinate technological activities skill
- already held define technology strategy skill
- already held develop information standards skill
- already held implement ICT security policies skill
- already held systems development life-cycle knowledge
- already held track key performance indicators skill
- already held use different communication channels skill
The 1 learning area not shown above
- optional, not held manage data optional
- optional, not held identify customer requirements optional
16 supplementary skills, helpful but not required
- optional, not held Agile project management optional
- optional, not held ICT project management methodologies optional
- optional, not held ICT security legislation optional
- optional, not held Process-based management optional
- optional, not held application usability optional
- optional, not held apply information security policies optional
- optional, not held data quality assessment optional
- optional, not held database quality standards optional
- optional, not held define data quality criteria optional
- optional, not held develop automated software tests optional
- optional, not held identify ICT system weaknesses optional
- optional, not held lean project management optional
- optional, not held manage data optional
- optional, not held usability engineering optional
- optional, not held identify customer requirements optional
- optional, not held provide technical training optional
30 held skills the ICT quality assurance manager role does not ask for
- not needed by the target role apply organisational techniques skill
- not needed by the target role contract law knowledge
- not needed by the target role core banking software knowledge
- not needed by the target role crowdsourcing strategy knowledge
- not needed by the target role design process skill
- not needed by the target role develop ICT workflow skill
- not needed by the target role digital systems knowledge
- not needed by the target role engineering processes knowledge
- not needed by the target role hardware components knowledge
- not needed by the target role hardware components suppliers knowledge
- not needed by the target role implement ICT risk management skill
- not needed by the target role implement a virtual private network skill
- not needed by the target role improve business processes skill
- not needed by the target role innovation processes knowledge
- not needed by the target role insourcing strategy knowledge
- not needed by the target role maintain relationship with suppliers skill
- not needed by the target role manage budgets skill
- not needed by the target role manage changes in ICT system skill
- not needed by the target role manage contracts skill
- not needed by the target role manage staff skill
- not needed by the target role operations management knowledge
- not needed by the target role outsourcing strategy knowledge
- not needed by the target role perform procurement processes skill
- not needed by the target role perform project management skill
- not needed by the target role provide cost benefit analysis reports skill
- not needed by the target role recruit employees skill
- not needed by the target role software components libraries knowledge
- not needed by the target role software components suppliers knowledge
- not needed by the target role train employees skill
- not needed by the target role use ICT ticketing system skill
15 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn ICT quality policy required
- still to learn internal risk management policy required
- still to learn levels of software testing required
- still to learn software anomalies required
- still to learn quality assurance methodologies required
- still to learn quality standards required
- optional, not held Agile project management optional
- optional, not held ICT project management methodologies optional
- optional, not held ICT security legislation optional
- optional, not held Process-based management optional
- optional, not held application usability optional
- optional, not held data quality assessment optional
- optional, not held database quality standards optional
- optional, not held lean project management optional
- optional, not held usability engineering optional
Common questions about this move
Can an ICT operations manager become an ICT quality assurance manager?
Yes, and it is a substantial move. An ICT operations manager already covers 27% of what an ICT quality assurance manager is expected to do: 11 skills carry over, 4 of which the ICT quality assurance manager role treats as required.
What skills does an ICT operations manager need to become an ICT quality assurance manager?
12 required skills are missing, plus 16 optional ones. They fall into 7 areas of the ESCO skill hierarchy, led by business, administration and law. The single most important is ICT quality policy.
How hard is the move from ICT operations manager to ICT quality assurance manager?
Its learning distance is 73 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.