Where an ICT operations manager can go next
5 destinations recorded, ranked by how much of the target role an ICT operations manager already meets. The closer to the top of Table 1, the less there is to learn.
ICT operations managers coordinate ICT services and infrastructure ensuring that the organisation has the required infrastructural resources. They also plan and monitor stages of either a business process or a computer process, negotiate contracts and take mitigation action in case of non-fulfilment of agreements. They oversee the day-to-day tasks involving infrastructure components, ICT systems and software.
Also known as IT process manager, ICT operations managers, IT operations manager, data processing manager, ICT data processing manager, systems and networks manager, IT data processing manager, ICT acquisitions manager.
Managers 41 skills on file 5 career moves 0 above 60% overlap Closest: telecommunications manager, 53%
- 70% and above · short step
- 50 to 70% · real move
- Below 50% · substantial retraining
Table 1 · Within reach
Table 2 · A bigger jump
Possible, but expect real retraining rather than a sideways step.
Table 3 · What the job itself asks for
An ICT operations manager needs 18 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.
- attend to ICT systems quality working with computers
- develop ICT workflow management skills
- operations management business, administration and law
- manage changes in ICT system working with computers
- use ICT ticketing system working with computers
- design process communication, collaboration and creativity
- improve business processes management skills
- define technology strategy management skills
- innovation processes business, administration and law
- digital systems information and communication technologies (icts)
Table 4 · Jobs that lead here
The reverse view: occupations whose skills already cover much of what an ICT operations manager does. The figure is how much of this job each one brings.
- ICT project manager 46% covered · difficulty 58.3
- ICT system integration consultant 34% covered · difficulty 67.6
- ICT vendor relationship manager 30% covered · difficulty 71
- ICT quality assurance manager 27% covered · difficulty 72.9
- ICT capacity planner 26% covered · difficulty 74.1
- telecommunications manager 25% covered · difficulty 75.3
- software manager 24% covered · difficulty 75.6
- ICT documentation manager 23% covered · difficulty 75.8
- ICT business analysis manager 23% covered · difficulty 76.4
- ICT product manager 22% covered · difficulty 76.9
Look up another occupation
ICT operations manager is filed under Managers, ISCO major group 1. The full index lists all ten groups.
How these figures were compiled
Overlap is how much of the target role is already part of an ICT operations manager’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.