Career Overlap Transition record
RecordMove

ICT operations manager to shop supervisor

An ICT operations manager already meets 27% of what the shop supervisor role asks for. The move turns on 7 required skills not yet in the profile.

Fig. 1 · Skill transfer ESCO v1.2.1 · directional
From ICT operations manager
27 % overlap
Distant match
To shop supervisor
6 You already bring
7 Still to learn
29 Skills in the target role2
Learning distance Substantial retraining

67/ 100

1 How much of what a shop supervisor is expected to do is already part of an ICT operations manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the shop supervisor role is recorded as needing, required and optional together. What these numbers mean.

Why

Why this move works

A shop supervisor role treats 4 of its required skills as things an ICT operations manager already does. You would walk in with these on day one.

  • manage budgets
  • manage staff
  • recruit employees
  • train employees

What stands in the way is 7 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A shop supervisor role needs them, and most people applying for one will not have them already. This is the part of an ICT operations manager background worth leading with.

Skill the target role also needs Area
  • already held improve business processes management skills
  • already held maintain relationship with suppliers communication, collaboration and creativity
  • already held recruit employees management skills
  • already held train employees communication, collaboration and creativity
  • already held manage budgets management skills
  • already held manage staff management skills

All 6 carried skills, including the 4 the shop supervisor role treats as required.

Table 3

Table 3 · What you may need to learn

The 23 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.

Skill to pick up Tier
01 management skills 2 required, 4 supplementary
  • still to learn oversee promotional sales prices required
  • still to learn monitor customer service required
  • optional, not held manage inventory optional
  • optional, not held supervise sales activities optional
  • optional, not held manage revenue optional
  • optional, not held plan marketing strategy optional
02 information skills 2 required, 3 supplementary
  • still to learn monitor proper product handling required
  • still to learn control of expenses required
  • optional, not held maintain transaction's reports optional
  • optional, not held set up pricing strategies optional
  • optional, not held analyse consumer buying trends optional
03 assisting and caring 2 required, 1 supplementary
  • still to learn ensure compliance with purchasing and contracting regulations required
  • still to learn apply company policies required
  • optional, not held manage theft prevention optional
04 services 1 required
  • still to learn health, safety and hygiene legislation required
05 communication, collaboration and creativity 5 supplementary
  • optional, not held investigate customer complaints of food products optional
  • optional, not held organise product display optional
  • optional, not held maximise sales revenues optional
  • optional, not held order supplies optional
  • optional, not held write work-related reports optional
06 business, administration and law 3 supplementary
  • optional, not held product comprehension optional
  • optional, not held accounting techniques optional
  • optional, not held market research optional
Table 4

Table 4 · Where to start

The 3 entries a shop supervisor role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over
Skill Type
  • already held manage budgets skill
  • already held manage staff skill
  • already held recruit employees skill
  • already held train employees skill
  • already held improve business processes skill
  • already held maintain relationship with suppliers skill
16 supplementary skills, helpful but not required
Skill to pick up Tier
  • optional, not held investigate customer complaints of food products optional
  • optional, not held maintain transaction's reports optional
  • optional, not held manage inventory optional
  • optional, not held organise product display optional
  • optional, not held product comprehension optional
  • optional, not held set up pricing strategies optional
  • optional, not held supervise sales activities optional
  • optional, not held accounting techniques optional
  • optional, not held analyse consumer buying trends optional
  • optional, not held manage revenue optional
  • optional, not held manage theft prevention optional
  • optional, not held market research optional
  • optional, not held maximise sales revenues optional
  • optional, not held order supplies optional
  • optional, not held plan marketing strategy optional
  • optional, not held write work-related reports optional
35 held skills the shop supervisor role does not ask for
Skill Type
  • not needed by the target role ICT process quality models knowledge
  • not needed by the target role apply organisational techniques skill
  • not needed by the target role attend to ICT systems quality skill
  • not needed by the target role comply with legal regulations skill
  • not needed by the target role contract law knowledge
  • not needed by the target role coordinate technological activities skill
  • not needed by the target role core banking software knowledge
  • not needed by the target role crowdsourcing strategy knowledge
  • not needed by the target role define technology strategy skill
  • not needed by the target role design process skill
  • not needed by the target role develop ICT workflow skill
  • not needed by the target role develop information standards skill
  • not needed by the target role digital systems knowledge
  • not needed by the target role engineering processes knowledge
  • not needed by the target role hardware components knowledge
  • not needed by the target role hardware components suppliers knowledge
  • not needed by the target role implement ICT risk management skill
  • not needed by the target role implement ICT security policies skill
  • not needed by the target role implement a virtual private network skill
  • not needed by the target role innovation processes knowledge
  • not needed by the target role insourcing strategy knowledge
  • not needed by the target role manage changes in ICT system skill
  • not needed by the target role manage contracts skill
  • not needed by the target role operations management knowledge
  • not needed by the target role outsourcing strategy knowledge
  • not needed by the target role oversee quality control skill
  • not needed by the target role perform procurement processes skill
  • not needed by the target role perform project management skill
  • not needed by the target role provide cost benefit analysis reports skill
  • not needed by the target role software components libraries knowledge
  • not needed by the target role software components suppliers knowledge
  • not needed by the target role systems development life-cycle knowledge
  • not needed by the target role track key performance indicators skill
  • not needed by the target role use ICT ticketing system skill
  • not needed by the target role use different communication channels skill
4 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to pick up Tier
  • still to learn health, safety and hygiene legislation required
  • optional, not held product comprehension optional
  • optional, not held accounting techniques optional
  • optional, not held market research optional
Index

Other moves recorded from ICT operations manager

Full index of moves from ICT operations manager

FAQ

Common questions about this move

Can an ICT operations manager become a shop supervisor?

Yes, and it is a substantial move. An ICT operations manager already covers 27% of what a shop supervisor is expected to do: 6 skills carry over, 4 of which the shop supervisor role treats as required.

What skills does an ICT operations manager need to become a shop supervisor?

7 required skills are missing, plus 16 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by management skills. The single most important is ensure compliance with purchasing and contracting regulations.

How hard is the move from ICT operations manager to shop supervisor?

Its learning distance is 67 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.