Quality services manager to operations manager
A quality services manager already meets 22% of what the operations manager role asks for. The move turns on 16 required skills not yet in the profile.
82.9/ 100
1 How much of what an operations manager is expected to do is already part of a quality services manager’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the operations manager role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
An operations manager role treats 8 of its required skills as things a quality services manager already does. You would walk in with these on day one.
- corporate social responsibility
- evaluate employees
- follow company standards
- liaise with managers
- perform project management
- project management
What stands in the way is 16 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 15 skills that carry over, these are the ones fewest other occupations ask for. An operations manager role needs them, and most people applying for one will not have them already. This is the part of a quality services manager background worth leading with.
- already held database quality standards information and communication technologies (icts)
- already held perform quality audits management skills
- already held set quality assurance objectives management skills
- already held evaluate employees management skills
- already held strive for company growth management skills
- already held assess supplier risks information skills
All 15 carried skills, including the 8 the operations manager role treats as required.
Table 3 · What you may need to learn
The 76 missing skills fall into 9 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn apply change management required
- still to learn develop staff required
- still to learn ensure equipment availability required
- still to learn ensure equipment maintenance required
- still to learn establish daily priorities required
- still to learn make strategic business decisions required
- still to learn manage budgets required
- still to learn manage logistics required
- still to learn manage profitability required
- still to learn manage staff required
- still to learn manage supplies required
- still to learn supervise daily information operations required
- optional, not held develop revenue generation strategies optional
- optional, not held budget for financial needs optional
- optional, not held control financial resources optional
- optional, not held create project specifications optional
- optional, not held develop business case optional
- optional, not held make investment decisions optional
- optional, not held manage facilities services optional
- optional, not held manage maintenance operations optional
- optional, not held manage several projects optional
- optional, not held meet deadlines optional
- optional, not held oversee the facilities services budget optional
- optional, not held plan buildings maintenance work optional
- optional, not held recruit employees optional
- optional, not held shape organisational teams based on competencies optional
- optional, not held supervise work optional
- still to learn operations management required
- still to learn supply chain management required
- optional, not held facilities management in the organisation optional
- optional, not held insourcing strategy optional
- optional, not held internal risk management policy optional
- optional, not held organisational resilience optional
- optional, not held outsourcing strategy optional
- optional, not held accounting optional
- optional, not held contract law optional
- optional, not held employment law optional
- still to learn build business relationships required
- optional, not held advise on utility consumption optional
- optional, not held implement corporate governance optional
- optional, not held maintain relationship with customers optional
- optional, not held maintain relationship with suppliers optional
- optional, not held promote facilities management services optional
- optional, not held promote innovative infrastructure design optional
- optional, not held advise on efficiency improvements optional
- optional, not held align efforts towards business development optional
- optional, not held handle customer complaints optional
- optional, not held impart business plans to collaborators optional
- optional, not held liaise with government officials optional
- optional, not held maintain customer service optional
- optional, not held negotiate terms with suppliers optional
- optional, not held negotiate with stakeholders optional
- optional, not held perform procurement processes optional
- optional, not held support managers optional
- optional, not held train employees optional
- optional, not held write work-related reports optional
- still to learn energy conservation required
- optional, not held manufacturing processes optional
- optional, not held create a financial report optional
- optional, not held evaluate project plans optional
- optional, not held manage project information optional
- optional, not held assess financial viability optional
- optional, not held control of expenses optional
- optional, not held estimate duration of work optional
- optional, not held estimate profitability optional
- optional, not held interpret financial statements optional
- optional, not held make data-driven decisions optional
- optional, not held manage project metrics optional
- optional, not held perform resource planning optional
- optional, not held perform risk analysis optional
- optional, not held provide cost benefit analysis reports optional
- optional, not held manage major incidents optional
- optional, not held oversee quality control optional
3 further areas in the appendix
Table 4 · Where to start
The 3 entries an operations manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 operations management study this
- 02 apply change management practise this
- 03 build business relationships practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 15 skills that carry over
- already held corporate social responsibility knowledge
- already held evaluate employees skill
- already held follow company standards skill
- already held liaise with managers skill
- already held perform project management skill
- already held project management knowledge
- already held quality standards knowledge
- already held strive for company growth skill
- already held adhere to organisational guidelines skill
- already held assess supplier risks skill
- already held create solutions to problems skill
- already held database quality standards knowledge
- already held perform quality audits skill
- already held quality assurance methodologies knowledge
- already held set quality assurance objectives skill
The 3 learning areas not shown above
- optional, not held information confidentiality optional
- optional, not held security regulations optional
- optional, not held manage standard enterprise resource planning system optional
60 supplementary skills, helpful but not required
- optional, not held advise on utility consumption optional
- optional, not held create a financial report optional
- optional, not held develop revenue generation strategies optional
- optional, not held evaluate project plans optional
- optional, not held facilities management in the organisation optional
- optional, not held implement corporate governance optional
- optional, not held information confidentiality optional
- optional, not held insourcing strategy optional
- optional, not held internal risk management policy optional
- optional, not held maintain relationship with customers optional
- optional, not held maintain relationship with suppliers optional
- optional, not held manage project information optional
- optional, not held manage standard enterprise resource planning system optional
- optional, not held organisational resilience optional
- optional, not held outsourcing strategy optional
- optional, not held promote facilities management services optional
- optional, not held promote innovative infrastructure design optional
- optional, not held security regulations optional
- optional, not held accounting optional
- optional, not held advise on efficiency improvements optional
- optional, not held align efforts towards business development optional
- optional, not held assess financial viability optional
- optional, not held budget for financial needs optional
- optional, not held contract law optional
- optional, not held control financial resources optional
- optional, not held control of expenses optional
- optional, not held create project specifications optional
- optional, not held develop business case optional
- optional, not held employment law optional
- optional, not held estimate duration of work optional
- optional, not held estimate profitability optional
- optional, not held handle customer complaints optional
- optional, not held impart business plans to collaborators optional
- optional, not held interpret financial statements optional
- optional, not held liaise with government officials optional
- optional, not held maintain customer service optional
- optional, not held make data-driven decisions optional
- optional, not held make investment decisions optional
- optional, not held manage facilities services optional
- optional, not held manage maintenance operations optional
20 further entries not listed here
16 held skills the operations manager role does not ask for
- not needed by the target role analyse business processes skill
- not needed by the target role analyse test data skill
- not needed by the target role business knowledge knowledge
- not needed by the target role business processes knowledge
- not needed by the target role business strategy concepts knowledge
- not needed by the target role communicate test results to other departments skill
- not needed by the target role customer service knowledge
- not needed by the target role define quality standards skill
- not needed by the target role improve business processes skill
- not needed by the target role lead inspections skill
- not needed by the target role management systems standards knowledge
- not needed by the target role oversee stock quality control skill
- not needed by the target role perform pre-assembly quality checks skill
- not needed by the target role plan health and safety procedures skill
- not needed by the target role train staff in quality procedures skill
- not needed by the target role use measurement instruments skill
14 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn operations management required
- still to learn energy conservation required
- still to learn supply chain management required
- optional, not held facilities management in the organisation optional
- optional, not held information confidentiality optional
- optional, not held insourcing strategy optional
- optional, not held internal risk management policy optional
- optional, not held organisational resilience optional
- optional, not held outsourcing strategy optional
- optional, not held security regulations optional
- optional, not held accounting optional
- optional, not held contract law optional
- optional, not held employment law optional
- optional, not held manufacturing processes optional
Common questions about this move
Can a quality services manager become an operations manager?
Yes, and it is a career change move. A quality services manager already covers 22% of what an operations manager is expected to do: 15 skills carry over, 8 of which the operations manager role treats as required.
What skills does a quality services manager need to become an operations manager?
16 required skills are missing, plus 60 optional ones. They fall into 9 areas of the ESCO skill hierarchy, led by management skills. The single most important is operations management.
How hard is the move from quality services manager to operations manager?
Its learning distance is 82.9 out of 100, which is the career change band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.