Receptionist to hotel concierge
A receptionist already meets 27% of what the hotel concierge role asks for. The move turns on 6 required skills not yet in the profile.
64.4/ 100
1 How much of what a hotel concierge is expected to do is already part of a receptionist’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 3 of its required skills as things a receptionist already does. You would walk in with these on day one.
- assist at check-in
- greet guests
- handle customer complaints
What stands in the way is 6 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 5 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a receptionist background worth leading with.
- already held maintain reception area management skills
- already held deliver correspondence management skills
- already held assist at check-in assisting and caring
- already held greet guests assisting and caring
- already held handle customer complaints communication, collaboration and creativity
All 5 carried skills, including the 3 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 18 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn identify customer's needs required
- still to learn maintain relationship with customers required
- still to learn assist clients with special needs required
- still to learn maintain customer service required
- optional, not held distribute local information materials optional
- optional, not held implement sales strategies optional
- optional, not held take room service orders optional
- optional, not held implement marketing strategies optional
- still to learn provide tourism related information required
- still to learn comply with food safety and hygiene required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 identify customer's needs practise this
- 02 maintain relationship with customers practise this
- 03 provide tourism related information practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 5 skills that carry over
- already held assist at check-in skill
- already held greet guests skill
- already held handle customer complaints skill
- already held deliver correspondence skill
- already held maintain reception area skill
12 supplementary skills, helpful but not required
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held implement sales strategies optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held implement marketing strategies optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
30 held skills the hotel concierge role does not ask for
- not needed by the target role accounting techniques knowledge
- not needed by the target role adhere to organisational guidelines skill
- not needed by the target role administer appointments skill
- not needed by the target role check tickets at venue entry skill
- not needed by the target role communicate by telephone skill
- not needed by the target role communicate verbal instructions skill
- not needed by the target role communicate with customers skill
- not needed by the target role company policies knowledge
- not needed by the target role customer service knowledge
- not needed by the target role develop documentation in accordance with legal requirements skill
- not needed by the target role disseminate internal communications skill
- not needed by the target role disseminate messages to people skill
- not needed by the target role file documents skill
- not needed by the target role handle mail skill
- not needed by the target role handle petty cash skill
- not needed by the target role issue sales invoices skill
- not needed by the target role keep personal administration skill
- not needed by the target role maintain correspondence records skill
- not needed by the target role maintain logbooks skill
- not needed by the target role office administration knowledge
- not needed by the target role organise facilities for office personnel skill
- not needed by the target role process booking skill
- not needed by the target role process data skill
- not needed by the target role process payments skill
- not needed by the target role register visitors skill
- not needed by the target role respond to customers' inquiries skill
- not needed by the target role screen clients skill
- not needed by the target role use different communication channels skill
- not needed by the target role use microsoft office skill
- not needed by the target role use office systems skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Other moves recorded from receptionist
- office clerk 42% covered · substantial
- secretary 38% covered · substantial
- administrative assistant 34% covered · substantial
- post office counter clerk 30% covered · substantial
- investment clerk 27% covered · substantial
- hospitality establishment receptionist 25% covered · substantial
- usher 23% covered · substantial
- veterinary receptionist 22% covered · career change
Common questions about this move
Can a receptionist become a hotel concierge?
Yes, and it is a substantial move. A receptionist already covers 27% of what a hotel concierge is expected to do: 5 skills carry over, 3 of which the hotel concierge role treats as required.
What skills does a receptionist need to become a hotel concierge?
6 required skills are missing, plus 12 optional ones. They fall into 5 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is identify customer's needs.
How hard is the move from receptionist to hotel concierge?
Its learning distance is 64.4 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.