receptionisttoveterinary receptionist
A receptionist already meets 22% of what the veterinary receptionist role asks for. The move turns on 19 required skills not yet in the profile.
22%
80.5/ 100
1 Share of the veterinary receptionist role’s weighted skill requirement already met by the receptionist profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.
Why this move works
A veterinary receptionist role treats 7 of its required skills as things a receptionist already does. These are the ones it depends on most.
- communicate by telephone
- communicate with customers
- handle customer complaints
- maintain reception area
- process booking
- process payments
What stands in the way is 19 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A veterinary receptionist role needs them, and most people applying for one will not have them already. This is the part of a receptionist background worth leading with.
- already held maintain reception area management skills
- already held process booking information skills
- already held communicate by telephone communication, collaboration and creativity
- already held process payments management skills
- already held handle customer complaints communication, collaboration and creativity
- already held communicate with customers communication, collaboration and creativity
All 7 carried skills, including the 7 the veterinary receptionist role treats as required.
Table 3 · What you would need to learn
The 35 missing skills fall into 11 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.
- required, not held biosecurity related to animals required
- required, not held signs of animal illness required
- required, not held veterinary terminology required
- required, not held animal welfare required
- optional, not held animal behaviour optional
- optional, not held physiology of animals optional
- required, not held apply safe work practices in a veterinary setting required
- required, not held provide support to veterinary clients required
- required, not held deal with challenging people required
- required, not held manage infection control in the facility required
- required, not held maintain administrative records in the veterinary office required
- required, not held manage animal biosecurity required
- required, not held monitor the welfare of animals required
- optional, not held calculate rates per hours optional
- optional, not held maintain veterinary clinical records optional
- optional, not held apply numeracy skills optional
- required, not held apply animal hygiene practices required
- required, not held manage veterinary practice waiting area required
- required, not held handle veterinary emergencies required
- required, not held receive veterinary clients and their animals for appointments required
- required, not held perform multiple tasks at the same time required
- optional, not held maintain stocks of veterinary materials optional
- optional, not held make decisions regarding the animal's welfare optional
- optional, not held manage a small-to-medium business optional
- optional, not held handle financial transactions optional
- required, not held animal welfare legislation required
5 further areas in the appendix
Table 4 · Where to start
The 3 entries a veterinary receptionist role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 receive veterinary clients and their animals for appointments skill · occupation specific
- 02 apply animal hygiene practices skill · sector specific
- 03 apply safe work practices in a veterinary setting skill · sector specific
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 7 skills that carry over
- already held communicate by telephone skill
- already held communicate with customers skill
- already held handle customer complaints skill
- already held maintain reception area skill
- already held process booking skill
- already held process payments skill
- already held use different communication channels skill
The 5 learning areas not shown above
- required, not held safe work practices in a veterinary setting required
- required, not held have computer literacy required
- optional, not held sell veterinary materials optional
- optional, not held collaborate with animal related professionals optional
- optional, not held interview animal owners on animals' conditions optional
- optional, not held address problems critically optional
- optional, not held create solutions to problems optional
- optional, not held anatomy of animals optional
- optional, not held manage clinical environments optional
16 supplementary skills, helpful but not required
- optional, not held sell veterinary materials optional
- optional, not held anatomy of animals optional
- optional, not held animal behaviour optional
- optional, not held calculate rates per hours optional
- optional, not held collaborate with animal related professionals optional
- optional, not held interview animal owners on animals' conditions optional
- optional, not held maintain stocks of veterinary materials optional
- optional, not held maintain veterinary clinical records optional
- optional, not held make decisions regarding the animal's welfare optional
- optional, not held manage a small-to-medium business optional
- optional, not held manage clinical environments optional
- optional, not held physiology of animals optional
- optional, not held address problems critically optional
- optional, not held apply numeracy skills optional
- optional, not held create solutions to problems optional
- optional, not held handle financial transactions optional
28 held skills the veterinary receptionist role does not ask for
- not needed by the target role accounting techniques knowledge
- not needed by the target role adhere to organisational guidelines skill
- not needed by the target role administer appointments skill
- not needed by the target role assist at check-in skill
- not needed by the target role check tickets at venue entry skill
- not needed by the target role communicate verbal instructions skill
- not needed by the target role company policies knowledge
- not needed by the target role customer service knowledge
- not needed by the target role deliver correspondence skill
- not needed by the target role develop documentation in accordance with legal requirements skill
- not needed by the target role disseminate internal communications skill
- not needed by the target role disseminate messages to people skill
- not needed by the target role file documents skill
- not needed by the target role greet guests skill
- not needed by the target role handle mail skill
- not needed by the target role handle petty cash skill
- not needed by the target role issue sales invoices skill
- not needed by the target role keep personal administration skill
- not needed by the target role maintain correspondence records skill
- not needed by the target role maintain logbooks skill
- not needed by the target role office administration knowledge
- not needed by the target role organise facilities for office personnel skill
- not needed by the target role process data skill
- not needed by the target role register visitors skill
- not needed by the target role respond to customers' inquiries skill
- not needed by the target role screen clients skill
- not needed by the target role use microsoft office skill
- not needed by the target role use office systems skill
9 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- required, not held biosecurity related to animals required
- required, not held safe work practices in a veterinary setting required
- required, not held signs of animal illness required
- required, not held veterinary terminology required
- required, not held animal welfare required
- required, not held animal welfare legislation required
- optional, not held anatomy of animals optional
- optional, not held animal behaviour optional
- optional, not held physiology of animals optional
Other moves recorded from receptionist
- office clerk 42% covered · substantial
- secretary 38% covered · substantial
- administrative assistant 34% covered · substantial
- post office counter clerk 30% covered · substantial
- investment clerk 27% covered · substantial
- hotel concierge 27% covered · substantial
- hospitality establishment receptionist 25% covered · substantial
- usher 23% covered · substantial
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.