Table 1Transition record

rental managertovehicle rental agent

A rental manager already meets 30% of what the vehicle rental agent role asks for. The move turns on 16 required skills not yet in the profile.

From rental manager

30%

Overlap1

To vehicle rental agent

12 Skills carried over

16 Required, not held

74.2 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 74.2

This move: 74.2 of 100 · substantial

1 Share of the vehicle rental agent role’s weighted skill requirement already met by the rental manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 12 skills that carry over, these are the ones fewest other occupations ask for. A vehicle rental agent role needs them, and most people applying for one will not have them already. This is the part of a rental manager background worth leading with.

Skill the target role also needs Area

already held check vehicle damage information skills
already held maintain vehicle service constructing
already held handle rental overdues communication, collaboration and creativity
already held car controls services
already held types of vehicles engineering, manufacturing and construction
already held contract law business, administration and law

All 12 carried skills, including the 7 the vehicle rental agent role treats as required.

Table 3

Table 3 · What you would need to learn

The 29 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 information skills 6 required

required, not held audit closed vehicle rental contracts required
required, not held record customers' personal data required
required, not held apply numeracy skills required
required, not held process data required
required, not held process reservations required
required, not held review completed contracts required

02 management skills 5 required, 2 supplementary

required, not held arrange pick‐up required
required, not held arrange rental car drop-off required
required, not held complete transaction procedures for returned vehicles required
required, not held perform multiple tasks at the same time required
required, not held process payments required

optional, not held operate cash register optional
optional, not held tolerate stress optional

03 communication, collaboration and creativity 4 required, 6 supplementary

required, not held identify customer's needs required
required, not held provide customers with price information required
required, not held achieve sales targets required
required, not held communicate with customers required

optional, not held deal with pressure from unexpected circumstances optional
optional, not held utilise cross-selling optional
optional, not held work independently in rental services optional
optional, not held facilitate official agreement optional
optional, not held show diplomacy optional
optional, not held upsell products optional

04 assisting and caring 1 required, 1 supplementary

required, not held conduct customer identification required

optional, not held manage theft prevention optional

05 business, administration and law 2 supplementary

optional, not held credit card payments optional
optional, not held leasing characteristics optional

06 services 1 supplementary

optional, not held carsharing optional

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a vehicle rental agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 12 skills that carry over

Skill Type

already held car controls knowledge
already held check vehicle damage skill
already held contract law knowledge
already held handle customer complaints skill
already held handle rental overdues skill
already held have computer literacy skill
already held types of vehicles knowledge
already held build rapport with people from different cultural backgrounds skill
already held create solutions to problems skill
already held listen actively skill
already held maintain vehicle service skill
already held speak different languages skill

The 1 learning area not shown above

Skill to acquire Tier

07 working with computers 1 supplementary

optional, not held use customer relationship management software optional

13 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held carsharing optional
optional, not held deal with pressure from unexpected circumstances optional
optional, not held operate cash register optional
optional, not held tolerate stress optional
optional, not held utilise cross-selling optional
optional, not held work independently in rental services optional
optional, not held credit card payments optional
optional, not held facilitate official agreement optional
optional, not held leasing characteristics optional
optional, not held manage theft prevention optional
optional, not held show diplomacy optional
optional, not held upsell products optional
optional, not held use customer relationship management software optional

23 held skills the vehicle rental agent role does not ask for

Skill Type

not needed by the target role analyse marketplace competition in rental industry skill
not needed by the target role commercial law knowledge
not needed by the target role competition law knowledge
not needed by the target role control of expenses skill
not needed by the target role employment law knowledge
not needed by the target role ensure quality assurance standards for vehicles skill
not needed by the target role financial capability knowledge
not needed by the target role follow company standards skill
not needed by the target role forecast products' demand skill
not needed by the target role manage budgets skill
not needed by the target role manage contracts skill
not needed by the target role manage financial risk skill
not needed by the target role manage staff skill
not needed by the target role manage vehicle inventory skill
not needed by the target role perform acquisition of vehicles skill
not needed by the target role present reports skill
not needed by the target role produce sales reports skill
not needed by the target role prospect new customers skill
not needed by the target role teamwork principles knowledge
not needed by the target role train employees skill
not needed by the target role use mathematical tools for managing vehicles skill
not needed by the target role use rental management software skill
not needed by the target role write work-related reports skill

3 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

optional, not held carsharing optional
optional, not held credit card payments optional
optional, not held leasing characteristics optional

Index

Other moves recorded from rental manager

Full index of moves from rental manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.