RecordMove

Steward/stewardess to ground steward/ground stewardess

A steward/stewardess already meets 45% of what the ground steward/ground stewardess role asks for. The move turns on 4 required skills not yet in the profile.

Fig. 1 · Skill transfer ESCO v1.2.1 · directional

From steward/stewardess

Partial match

To ground steward/ground stewardess

9 You already bring

4 Still to learn

24 Skills in the target role2

Learning distance Real move, short list to learn

53.5/ 100

adjacentmoderatesubstantialcareer change

1 How much of what a ground steward/ground stewardess is expected to do is already part of a steward/stewardess’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ground steward/ground stewardess role is recorded as needing, required and optional together. What these numbers mean.

Why

Why this move works

A ground steward/ground stewardess role treats 5 of its required skills as things a steward/stewardess already does. You would walk in with these on day one.

air transport law
assist passengers
maintain customer service
manage the customer experience
tolerate stress

What stands in the way is 4 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 9 skills that carry over, these are the ones fewest other occupations ask for. A ground steward/ground stewardess role needs them, and most people applying for one will not have them already. This is the part of a steward/stewardess background worth leading with.

Skill the target role also needs Area

already held manage the customer experience assisting and caring
already held assist passengers assisting and caring
already held air transport law business, administration and law
already held upsell products communication, collaboration and creativity
already held assist clients with special needs communication, collaboration and creativity
already held handle customer complaints communication, collaboration and creativity

All 9 carried skills, including the 5 the ground steward/ground stewardess role treats as required.

Table 3

Table 3 · What you may need to learn

The 15 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.

Skill to pick up Tier

01 assisting and caring 1 required, 6 supplementary

still to learn check in passengers required

optional, not held board aircraft passengers optional
optional, not held assist VIP guests optional
optional, not held assist customers optional
optional, not held conduct airport security screening optional
optional, not held conduct security screenings optional
optional, not held guarantee customer satisfaction optional

02 communication, collaboration and creativity 1 required, 2 supplementary

still to learn communicate with customers required

optional, not held communicate by telephone optional
optional, not held sell tickets optional

03 handling and moving 1 required

still to learn check in luggage required

04 social sciences, journalism and information 1 required

still to learn air passenger behaviour required

05 information skills 2 supplementary

optional, not held ensure flights run to schedule optional
optional, not held process booking optional

06 business, administration and law 1 supplementary

optional, not held customer service optional

Table 4

Table 4 · Where to start

The 3 entries a ground steward/ground stewardess role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 9 skills that carry over

Skill Type

already held air transport law knowledge
already held assist passengers skill
already held maintain customer service skill
already held manage the customer experience skill
already held tolerate stress skill
already held assist clients with special needs skill
already held handle customer complaints skill
already held maintain relationship with customers skill
already held upsell products skill

11 supplementary skills, helpful but not required

Skill to pick up Tier

optional, not held board aircraft passengers optional
optional, not held assist VIP guests optional
optional, not held assist customers optional
optional, not held conduct airport security screening optional
optional, not held conduct security screenings optional
optional, not held customer service optional
optional, not held ensure flights run to schedule optional
optional, not held guarantee customer satisfaction optional
optional, not held communicate by telephone optional
optional, not held process booking optional
optional, not held sell tickets optional

60 held skills the ground steward/ground stewardess role does not ask for

Skill Type

not needed by the target role act reliably skill
not needed by the target role airport planning knowledge
not needed by the target role analyse work-related written reports skill
not needed by the target role answer questions about the train transport service skill
not needed by the target role apply transportation management concepts skill
not needed by the target role assist passengers in emergency situations skill
not needed by the target role assist passengers with timetable information skill
not needed by the target role be friendly to passengers skill
not needed by the target role carry out pre-flight duties skill
not needed by the target role check carriages skill
not needed by the target role check passenger tickets skill
not needed by the target role common aviation safety regulations knowledge
not needed by the target role communicate reports provided by passengers skill
not needed by the target role communicate verbal instructions skill
not needed by the target role comply with food safety and hygiene skill
not needed by the target role conduct full-scale emergency plan exercises skill
not needed by the target role deal with challenging work conditions skill
not needed by the target role deliver outstanding service skill
not needed by the target role demonstrate emergency procedures skill
not needed by the target role distribute local information materials skill
not needed by the target role execute flight plans skill
not needed by the target role facilitate safe disembarkation of passengers skill
not needed by the target role follow verbal instructions skill
not needed by the target role give instructions to staff skill
not needed by the target role greet guests skill
not needed by the target role handle financial transactions skill
not needed by the target role handle guest luggage skill
not needed by the target role handle stressful situations in the work place skill
not needed by the target role handle veterinary emergencies skill
not needed by the target role have computer literacy skill
not needed by the target role health and safety measures in transportation knowledge
not needed by the target role help to control passenger behaviour during emergency situations skill
not needed by the target role identify customer's needs skill
not needed by the target role implement marketing strategies skill
not needed by the target role implement sales strategies skill
not needed by the target role inspect cabin service equipment skill
not needed by the target role maintain stock supplies for guest cabin skill
not needed by the target role maintain vessel safety and emergency equipment skill
not needed by the target role manage lost and found articles skill
not needed by the target role manage on board hazards skill

20 further entries not listed here

2 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to pick up Tier

still to learn air passenger behaviour required
optional, not held customer service optional

Index

Other moves recorded from steward/stewardess

Full index of moves from steward/stewardess

FAQ

Common questions about this move

Can a steward/stewardess become a ground steward/ground stewardess?

Yes, and it is a moderate move. A steward/stewardess already covers 45% of what a ground steward/ground stewardess is expected to do: 9 skills carry over, 5 of which the ground steward/ground stewardess role treats as required.

What skills does a steward/stewardess need to become a ground steward/ground stewardess?

4 required skills are missing, plus 11 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is air passenger behaviour.

How hard is the move from steward/stewardess to ground steward/ground stewardess?

Its learning distance is 53.5 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.