Steward/stewardess to hotel concierge
A steward/stewardess already meets 58% of what the hotel concierge role asks for. The move turns on 2 required skills not yet in the profile.
40.3/ 100
1 How much of what a hotel concierge is expected to do is already part of a steward/stewardess’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 7 of its required skills as things a steward/stewardess already does. You would walk in with these on day one.
- assist clients with special needs
- comply with food safety and hygiene
- greet guests
- handle customer complaints
- identify customer's needs
- maintain customer service
What stands in the way is 2 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a steward/stewardess background worth leading with.
- already held distribute local information materials communication, collaboration and creativity
- already held assist clients with special needs communication, collaboration and creativity
- already held greet guests assisting and caring
- already held comply with food safety and hygiene assisting and caring
- already held implement sales strategies communication, collaboration and creativity
- already held handle customer complaints communication, collaboration and creativity
All 10 carried skills, including the 7 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 13 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn assist at check-in required
- still to learn provide tourism related information required
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held assess cleanliness of areas optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held take room service orders optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 2 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 10 skills that carry over
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held greet guests skill
- already held handle customer complaints skill
- already held identify customer's needs skill
- already held maintain customer service skill
- already held maintain relationship with customers skill
- already held distribute local information materials skill
- already held implement marketing strategies skill
- already held implement sales strategies skill
11 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held handover the service area optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held detect drug abuse optional
- optional, not held ensure the privacy of guests optional
- optional, not held handle personal identifiable information optional
- optional, not held maintain incident reporting records optional
- optional, not held process reservations optional
59 held skills the hotel concierge role does not ask for
- not needed by the target role act reliably skill
- not needed by the target role air transport law knowledge
- not needed by the target role airport planning knowledge
- not needed by the target role analyse work-related written reports skill
- not needed by the target role answer questions about the train transport service skill
- not needed by the target role apply transportation management concepts skill
- not needed by the target role assist passengers skill
- not needed by the target role assist passengers in emergency situations skill
- not needed by the target role assist passengers with timetable information skill
- not needed by the target role be friendly to passengers skill
- not needed by the target role carry out pre-flight duties skill
- not needed by the target role check carriages skill
- not needed by the target role check passenger tickets skill
- not needed by the target role common aviation safety regulations knowledge
- not needed by the target role communicate reports provided by passengers skill
- not needed by the target role communicate verbal instructions skill
- not needed by the target role conduct full-scale emergency plan exercises skill
- not needed by the target role deal with challenging work conditions skill
- not needed by the target role deliver outstanding service skill
- not needed by the target role demonstrate emergency procedures skill
- not needed by the target role execute flight plans skill
- not needed by the target role facilitate safe disembarkation of passengers skill
- not needed by the target role follow verbal instructions skill
- not needed by the target role give instructions to staff skill
- not needed by the target role handle financial transactions skill
- not needed by the target role handle guest luggage skill
- not needed by the target role handle stressful situations in the work place skill
- not needed by the target role handle veterinary emergencies skill
- not needed by the target role have computer literacy skill
- not needed by the target role health and safety measures in transportation knowledge
- not needed by the target role help to control passenger behaviour during emergency situations skill
- not needed by the target role inspect cabin service equipment skill
- not needed by the target role maintain stock supplies for guest cabin skill
- not needed by the target role maintain vessel safety and emergency equipment skill
- not needed by the target role manage lost and found articles skill
- not needed by the target role manage on board hazards skill
- not needed by the target role manage the customer experience skill
- not needed by the target role oversee guest laundry service skill
- not needed by the target role perform routine flight operations checks skill
- not needed by the target role perform services in a flexible manner skill
19 further entries not listed here
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Common questions about this move
Can a steward/stewardess become a hotel concierge?
Yes, and it is a moderate move. A steward/stewardess already covers 58% of what a hotel concierge is expected to do: 10 skills carry over, 7 of which the hotel concierge role treats as required.
What skills does a steward/stewardess need to become a hotel concierge?
2 required skills are missing, plus 11 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is assist at check-in.
How hard is the move from steward/stewardess to hotel concierge?
Its learning distance is 40.3 out of 100, which is the moderate band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.