Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

tourist information officertoticket sales agent

A tourist information officer already meets 56% of what the ticket sales agent role asks for. The move turns on 7 required skills not yet in the profile.

From tourist information officer
56%
Overlap1
To ticket sales agent
12 Skills carried over
7 Required, not held
42.8 Difficulty2
adjacent 0–30
moderate 30–55
substantial 55–75
career change 75–100
this move, 42.8

This move: 42.8 of 100 · moderate

1 Share of the ticket sales agent role’s weighted skill requirement already met by the tourist information officer profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 12 skills that carry over, these are the ones fewest other occupations ask for. A ticket sales agent role needs them, and most people applying for one will not have them already. This is the part of a tourist information officer background worth leading with.

Skill the target role also needs Area
  • already held quote prices assisting and caring
  • already held sell tickets communication, collaboration and creativity
  • already held apply foreign languages in tourism communication, collaboration and creativity
  • already held handle personal identifiable information assisting and caring
  • already held process booking information skills
  • already held provide tourism related information assisting and caring

All 12 carried skills, including the 9 the ticket sales agent role treats as required.

Table 3

Table 3 · What you would need to learn

The 10 missing skills fall into 5 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 2 required, 2 supplementary
  • required, not held assist clients with special needs required
  • required, not held upsell products required
  • optional, not held assist customers with self-service ticketing machines optional
  • optional, not held speak different languages optional
02 working with computers 2 required
  • required, not held have computer literacy required
  • required, not held use global distribution system required
03 information skills 1 required, 1 supplementary
  • required, not held keep up to date on local events required
  • optional, not held stay up-to-date with current events optional
04 assisting and caring 1 required
  • required, not held inform customers of activity changes required
05 business, administration and law 1 required
  • required, not held cancellation policies of service providers required
Table 4

Table 4 · Where to start

The 3 entries a ticket sales agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 12 skills that carry over
Skill Type
  • already held communicate with customers skill
  • already held handle personal identifiable information skill
  • already held maintain customer service skill
  • already held process booking skill
  • already held process payments skill
  • already held provide tourism related information skill
  • already held quote prices skill
  • already held respond to customers' inquiries skill
  • already held sell tickets skill
  • already held apply foreign languages in tourism skill
  • already held comply with food safety and hygiene skill
  • already held maintain customer records skill
3 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held assist customers with self-service ticketing machines optional
  • optional, not held speak different languages optional
  • optional, not held stay up-to-date with current events optional
35 held skills the ticket sales agent role does not ask for
Skill Type
  • not needed by the target role apply social media marketing skill
  • not needed by the target role assist visitors skill
  • not needed by the target role augmented reality knowledge
  • not needed by the target role build a network of suppliers in tourism skill
  • not needed by the target role build business relationships skill
  • not needed by the target role collect tourist information skill
  • not needed by the target role coordinate efforts of stakeholders for destination promotion skill
  • not needed by the target role demonstrate intercultural competences in hospitality services skill
  • not needed by the target role develop tourist information materials skill
  • not needed by the target role devise special promotions skill
  • not needed by the target role distribute local information materials skill
  • not needed by the target role ecotourism knowledge
  • not needed by the target role educate on sustainable tourism skill
  • not needed by the target role engage local communities in the management of natural protected areas skill
  • not needed by the target role ensure client orientation skill
  • not needed by the target role geographical areas relevant to tourism knowledge
  • not needed by the target role identify customer's needs skill
  • not needed by the target role improve customer traveling experiences with augmented reality skill
  • not needed by the target role integrate content into output media skill
  • not needed by the target role local area tourism industry knowledge
  • not needed by the target role manage conservation of natural and cultural heritage skill
  • not needed by the target role manage visitor flows in natural protected areas skill
  • not needed by the target role organise cultural events skill
  • not needed by the target role perform services in a flexible manner skill
  • not needed by the target role process reservations skill
  • not needed by the target role produce content for tourism brochures skill
  • not needed by the target role promote virtual reality travelling experiences skill
  • not needed by the target role provide directions to guests skill
  • not needed by the target role self-service technologies in tourism knowledge
  • not needed by the target role sell souvenirs skill
  • not needed by the target role support community-based tourism skill
  • not needed by the target role support local tourism skill
  • not needed by the target role use e-tourism platforms skill
  • not needed by the target role virtual reality knowledge
  • not needed by the target role work in a hospitality team skill
1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held cancellation policies of service providers required
Index

Other moves recorded from tourist information officer

Full index of moves from tourist information officer

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.