Table 1Transition record

tourist information officertotour operator representative

A tourist information officer already meets 63% of what the tour operator representative role asks for. The move turns on 10 required skills not yet in the profile.

From tourist information officer

63%

Overlap1

To tour operator representative

25 Skills carried over

10 Required, not held

44.3 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 44.3

This move: 44.3 of 100 · moderate

1 Share of the tour operator representative role’s weighted skill requirement already met by the tourist information officer profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 25 skills that carry over, these are the ones fewest other occupations ask for. A tour operator representative role needs them, and most people applying for one will not have them already. This is the part of a tourist information officer background worth leading with.

Skill the target role also needs Area

already held collect tourist information information skills
already held devise special promotions management skills
already held build a network of suppliers in tourism communication, collaboration and creativity
already held apply foreign languages in tourism communication, collaboration and creativity
already held self-service technologies in tourism information and communication technologies (icts)
already held manage visitor flows in natural protected areas information skills

All 25 carried skills, including the 19 the tour operator representative role treats as required.

Table 3

Table 3 · What you would need to learn

The 17 missing skills fall into 4 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 7 required, 5 supplementary

required, not held provide performance feedback required
required, not held assist clients with special needs required
required, not held create solutions to problems required
required, not held develop inclusive communication material required
required, not held handle customer complaints required
required, not held provide customised products required
required, not held upsell products required

optional, not held implement sales strategies optional
optional, not held ensure infrastructure accessibility optional
optional, not held implement marketing strategies optional
optional, not held negotiate service with providers optional
optional, not held negotiate supplier arrangements optional

02 assisting and caring 1 required, 1 supplementary

required, not held manage health and safety standards required

optional, not held manage the customer experience optional

03 management skills 1 required, 1 supplementary

required, not held make logistical arrangements required

optional, not held prepare travel packages optional

04 information skills 1 required

required, not held measure customer feedback required

Table 4

Table 4 · Where to start

The 3 entries a tour operator representative role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 25 skills that carry over

Skill Type

already held apply foreign languages in tourism skill
already held build a network of suppliers in tourism skill
already held collect tourist information skill
already held communicate with customers skill
already held devise special promotions skill
already held ecotourism knowledge
already held educate on sustainable tourism skill
already held engage local communities in the management of natural protected areas skill
already held geographical areas relevant to tourism knowledge
already held handle personal identifiable information skill
already held maintain customer service skill
already held manage conservation of natural and cultural heritage skill
already held manage visitor flows in natural protected areas skill
already held process booking skill
already held process payments skill
already held self-service technologies in tourism knowledge
already held support community-based tourism skill
already held support local tourism skill
already held work in a hospitality team skill
already held augmented reality knowledge
already held improve customer traveling experiences with augmented reality skill
already held maintain customer records skill
already held promote virtual reality travelling experiences skill
already held use e-tourism platforms skill
already held virtual reality knowledge

7 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held implement sales strategies optional
optional, not held prepare travel packages optional
optional, not held ensure infrastructure accessibility optional
optional, not held implement marketing strategies optional
optional, not held manage the customer experience optional
optional, not held negotiate service with providers optional
optional, not held negotiate supplier arrangements optional

22 held skills the tour operator representative role does not ask for

Skill Type

not needed by the target role apply social media marketing skill
not needed by the target role assist visitors skill
not needed by the target role build business relationships skill
not needed by the target role comply with food safety and hygiene skill
not needed by the target role coordinate efforts of stakeholders for destination promotion skill
not needed by the target role demonstrate intercultural competences in hospitality services skill
not needed by the target role develop tourist information materials skill
not needed by the target role distribute local information materials skill
not needed by the target role ensure client orientation skill
not needed by the target role identify customer's needs skill
not needed by the target role integrate content into output media skill
not needed by the target role local area tourism industry knowledge
not needed by the target role organise cultural events skill
not needed by the target role perform services in a flexible manner skill
not needed by the target role process reservations skill
not needed by the target role produce content for tourism brochures skill
not needed by the target role provide directions to guests skill
not needed by the target role provide tourism related information skill
not needed by the target role quote prices skill
not needed by the target role respond to customers' inquiries skill
not needed by the target role sell souvenirs skill
not needed by the target role sell tickets skill

Index

Other moves recorded from tourist information officer

Full index of moves from tourist information officer

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.