Career Overlap Occupation record
RecordJob

Where a client relations manager can go next

5 destinations recorded, ranked by how much of the target role a client relations manager already meets. The closer to the top of Table 1, the less there is to learn.

Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.

Also known as customer service manager, customer service representative, customer service executive, client manager, CRM manager, client service manager, client service representative, client relationship manager, consumer relations manager.

Professionals 60 skills on file 5 career moves 0 above 60% overlap Closest: contact centre manager, 53%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
contact centre manager 53% covered membership manager 53% covered service manager 52% covered contact centre supervisor 46% covered laundry and dry cleaning mana… 46% covered client relations manager You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from client relations manager, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role a client relations manager already covers. All 5 are listed in the tables below.
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 3

Table 3 · What the job itself asks for

A client relations manager needs 28 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • supervise the management of an establishment management skills
  • manage customer service management skills
  • perform customers’ needs analysis communication, collaboration and creativity
  • knowledge base information and communication technologies (icts)
  • relationship marketing business, administration and law
  • public relations business, administration and law
  • build trust communication, collaboration and creativity
  • business communication generic programmes and qualifications
  • corporate sustainability business, administration and law
  • advise on public relations communication, collaboration and creativity
Table 4

Table 4 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what a client relations manager does. The figure is how much of this job each one brings.

Index

Look up another occupation

Client relations manager is filed under Professionals, ISCO major group 2. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of a client relations manager’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.