Where a customer service representative can go next
12 destinations recorded, ranked by how much of the target role a customer service representative already meets. The closer to the top of Table 1, the less there is to learn.
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Clerical support workers 39 skills on file 12 career moves 0 above 60% overlap Closest: sales processor, 45%
- 70% and above · short step
- 50 to 70% · real move
- Below 50% · substantial retraining
Table 2 · A bigger jump
Possible, but expect real retraining rather than a sideways step.
- sales processor 45% covered · difficulty 57.7
- after-sales service technician 44% covered · difficulty 56.4
- call centre agent 44% covered · difficulty 56.8
- ICT help desk agent 35% covered · difficulty 66.7
- technical sales representative in office machinery and equipment 35% covered · difficulty 70
- technical sales representative in chemical products 35% covered · difficulty 70
- technical sales representative in agricultural machinery and equipment 35% covered · difficulty 70
- technical sales representative in mining and construction machinery 35% covered · difficulty 70
- technical sales representative in hardware, plumbing and heating equipment 35% covered · difficulty 70
- technical sales representative in the textile machinery industry 34% covered · difficulty 70.5
- technical sales representative in electronic and telecommunications equipment 34% covered · difficulty 70.5
- live chat operator 32% covered · difficulty 68.9
Look up another occupation
customer service representative is filed under Clerical support workers, ISCO major group 4. The full index lists all ten groups.
How these figures were compiled
Coverage is the share of the target role’s weighted skill requirement a customer service representative already meets, counting required skills in full and supplementary ones at 0.35. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.