Table 1Transition record

customer service representativetosales processor

A customer service representative already meets 45% of what the sales processor role asks for. The move turns on 11 required skills not yet in the profile.

From customer service representative

45%

Overlap1

To sales processor

15 Skills carried over

11 Required, not held

57.7 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 57.7

This move: 57.7 of 100 · substantial

1 Share of the sales processor role’s weighted skill requirement already met by the customer service representative profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 15 skills that carry over, these are the ones fewest other occupations ask for. A sales processor role needs them, and most people applying for one will not have them already. This is the part of a customer service representative background worth leading with.

Skill the target role also needs Area

already held process order forms with customer's information information skills
already held provide information assisting and caring
already held use e-services working with computers
already held show diplomacy communication, collaboration and creativity
already held process data information skills
already held sales activities business, administration and law

All 15 carried skills, including the 9 the sales processor role treats as required.

Table 3

Table 3 · What you would need to learn

The 19 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 3 required, 1 supplementary

required, not held work independently in sales required
required, not held present reports required
required, not held use different communication channels required

optional, not held negotiate sales contracts optional

02 management skills 3 required

required, not held issue sales invoices required
required, not held meet deadlines required
required, not held process payments required

03 working with computers 2 required, 1 supplementary

required, not held use databases required
required, not held use spreadsheets software required

optional, not held manage digital documents optional

04 business, administration and law 1 required, 5 supplementary

required, not held characteristics of services required

optional, not held company policies optional
optional, not held channel marketing optional
optional, not held international business optional
optional, not held multimodal transport logistics optional
optional, not held supply chain principles optional

05 engineering, manufacturing and construction 1 required, 1 supplementary

required, not held characteristics of products required

optional, not held electronic communication optional

06 assisting and caring 1 required

required, not held provide customers with order information required

Table 4

Table 4 · Where to start

The 3 entries a sales processor role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 15 skills that carry over

Skill Type

already held ensure client orientation skill
already held have computer literacy skill
already held identify customer's needs skill
already held perform multiple tasks at the same time skill
already held process data skill
already held process order forms with customer's information skill
already held provide customer follow-up services skill
already held provide information skill
already held sales activities knowledge
already held create solutions to problems skill
already held customer service knowledge
already held e-commerce systems knowledge
already held show diplomacy skill
already held speak different languages skill
already held use e-services skill

8 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held company policies optional
optional, not held negotiate sales contracts optional
optional, not held channel marketing optional
optional, not held electronic communication optional
optional, not held international business optional
optional, not held manage digital documents optional
optional, not held multimodal transport logistics optional
optional, not held supply chain principles optional

24 held skills the sales processor role does not ask for

Skill Type

not needed by the target role apply conflict management skill
not needed by the target role apply knowledge of human behaviour skill
not needed by the target role carry out active selling skill
not needed by the target role communicate with customers skill
not needed by the target role consumer protection knowledge
not needed by the target role contact customers skill
not needed by the target role control of expenses skill
not needed by the target role data mining methods knowledge
not needed by the target role determine charges for customer services skill
not needed by the target role facilitate official agreement skill
not needed by the target role guarantee customer satisfaction skill
not needed by the target role implement customer follow-up skill
not needed by the target role keep records of customer interaction skill
not needed by the target role knowledge base knowledge
not needed by the target role listen actively skill
not needed by the target role manage schedule of tasks skill
not needed by the target role measure customer feedback skill
not needed by the target role perform data analysis skill
not needed by the target role perform escalation procedure skill
not needed by the target role process customer orders skill
not needed by the target role process refunds skill
not needed by the target role relationship marketing knowledge
not needed by the target role upsell products skill
not needed by the target role use customer relationship management software skill

8 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held characteristics of products required
required, not held characteristics of services required
optional, not held company policies optional
optional, not held channel marketing optional
optional, not held electronic communication optional
optional, not held international business optional
optional, not held multimodal transport logistics optional
optional, not held supply chain principles optional

Index

Other moves recorded from customer service representative

Full index of moves from customer service representative

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.