Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

customer service representativetotechnical sales representative in chemical products

A customer service representative already meets 34% of what the technical sales representative in chemical products role asks for. The move turns on 19 required skills not yet in the profile.

From customer service representative
34%
Overlap1
To technical sales representative in chemical products
10 Skills carried over
19 Required, not held
70 Difficulty2
adjacent 0–30
moderate 30–55
substantial 55–75
career change 75–100
this move, 70

This move: 70 of 100 · substantial

1 Share of the technical sales representative in chemical products role’s weighted skill requirement already met by the customer service representative profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A technical sales representative in chemical products role needs them, and most people applying for one will not have them already. This is the part of a customer service representative background worth leading with.

Skill the target role also needs Area
  • already held implement customer follow-up communication, collaboration and creativity
  • already held contact customers communication, collaboration and creativity
  • already held keep records of customer interaction information skills
  • already held use customer relationship management software working with computers
  • already held manage schedule of tasks management skills
  • already held ensure client orientation communication, collaboration and creativity

All 10 carried skills, including the 10 the technical sales representative in chemical products role treats as required.

Table 3

Table 3 · What you would need to learn

The 19 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 communication, collaboration and creativity 8 required
  • required, not held demonstrate products' features required
  • required, not held implement sales strategies required
  • required, not held maintain relationship with customers required
  • required, not held prospect new customers required
  • required, not held answer requests for quotation required
  • required, not held apply technical communication skills required
  • required, not held implement marketing strategies required
  • required, not held respond to customers' inquiries required
02 business, administration and law 3 required
  • required, not held characteristics of services required
  • required, not held product comprehension required
  • required, not held sales promotion techniques required
03 information skills 3 required
  • required, not held keep records on sales required
  • required, not held produce sales reports required
  • required, not held record customers' personal data required
04 management skills 2 required
  • required, not held demonstrate motivation for sales required
  • required, not held supervise sales activities required
05 assisting and caring 1 required
  • required, not held ensure compliance with legal requirements required
06 engineering, manufacturing and construction 1 required
  • required, not held characteristics of products required

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a technical sales representative in chemical products role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 10 skills that carry over
Skill Type
  • already held communicate with customers skill
  • already held contact customers skill
  • already held ensure client orientation skill
  • already held guarantee customer satisfaction skill
  • already held have computer literacy skill
  • already held implement customer follow-up skill
  • already held keep records of customer interaction skill
  • already held manage schedule of tasks skill
  • already held provide customer follow-up services skill
  • already held use customer relationship management software skill
The 1 learning area not shown above
Skill to acquire Tier
07 natural sciences, mathematics and statistics 1 required
  • required, not held chemical products required
0 supplementary skills, helpful but not required
Skill to acquire Tier
29 held skills the technical sales representative in chemical products role does not ask for
Skill Type
  • not needed by the target role apply conflict management skill
  • not needed by the target role apply knowledge of human behaviour skill
  • not needed by the target role carry out active selling skill
  • not needed by the target role consumer protection knowledge
  • not needed by the target role control of expenses skill
  • not needed by the target role create solutions to problems skill
  • not needed by the target role customer service knowledge
  • not needed by the target role data mining methods knowledge
  • not needed by the target role determine charges for customer services skill
  • not needed by the target role e-commerce systems knowledge
  • not needed by the target role facilitate official agreement skill
  • not needed by the target role identify customer's needs skill
  • not needed by the target role knowledge base knowledge
  • not needed by the target role listen actively skill
  • not needed by the target role measure customer feedback skill
  • not needed by the target role perform data analysis skill
  • not needed by the target role perform escalation procedure skill
  • not needed by the target role perform multiple tasks at the same time skill
  • not needed by the target role process customer orders skill
  • not needed by the target role process data skill
  • not needed by the target role process order forms with customer's information skill
  • not needed by the target role process refunds skill
  • not needed by the target role provide information skill
  • not needed by the target role relationship marketing knowledge
  • not needed by the target role sales activities knowledge
  • not needed by the target role show diplomacy skill
  • not needed by the target role speak different languages skill
  • not needed by the target role upsell products skill
  • not needed by the target role use e-services skill
5 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held characteristics of products required
  • required, not held characteristics of services required
  • required, not held chemical products required
  • required, not held product comprehension required
  • required, not held sales promotion techniques required
Index

Other moves recorded from customer service representative

Full index of moves from customer service representative

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.