Customer service representative to technical sales representative in hardware, plumbing and heating equipment
A customer service representative already meets 34% of what the technical sales representative in hardware, plumbing and heating equipment role asks for. The move turns on 19 required skills not yet in the profile.
70/ 100
1 How much of what a technical sales representative in hardware, plumbing and heating equipment is expected to do is already part of a customer service representative’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the technical sales representative in hardware, plumbing and heating equipment role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A technical sales representative in hardware, plumbing and heating equipment role treats 10 of its required skills as things a customer service representative already does. You would walk in with these on day one.
- communicate with customers
- contact customers
- ensure client orientation
- guarantee customer satisfaction
- have computer literacy
- implement customer follow-up
What stands in the way is 19 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 10 skills that carry over, these are the ones fewest other occupations ask for. A technical sales representative in hardware, plumbing and heating equipment role needs them, and most people applying for one will not have them already. This is the part of a customer service representative background worth leading with.
- already held implement customer follow-up communication, collaboration and creativity
- already held contact customers communication, collaboration and creativity
- already held keep records of customer interaction information skills
- already held use customer relationship management software working with computers
- already held manage schedule of tasks management skills
- already held ensure client orientation communication, collaboration and creativity
All 10 carried skills, including the 10 the technical sales representative in hardware, plumbing and heating equipment role treats as required.
Table 3 · What you may need to learn
The 19 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn demonstrate products' features required
- still to learn implement sales strategies required
- still to learn maintain relationship with customers required
- still to learn prospect new customers required
- still to learn answer requests for quotation required
- still to learn apply technical communication skills required
- still to learn implement marketing strategies required
- still to learn respond to customers' inquiries required
- still to learn characteristics of services required
- still to learn product comprehension required
- still to learn sales promotion techniques required
- still to learn keep records on sales required
- still to learn produce sales reports required
- still to learn record customers' personal data required
- still to learn characteristics of products required
- still to learn hardware, plumbing and heating equipment products required
- still to learn demonstrate motivation for sales required
- still to learn supervise sales activities required
- still to learn ensure compliance with legal requirements required
Table 4 · Where to start
The 3 entries a technical sales representative in hardware, plumbing and heating equipment role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 characteristics of products study this
- 02 characteristics of services study this
- 03 demonstrate motivation for sales practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 10 skills that carry over
- already held communicate with customers skill
- already held contact customers skill
- already held ensure client orientation skill
- already held guarantee customer satisfaction skill
- already held have computer literacy skill
- already held implement customer follow-up skill
- already held keep records of customer interaction skill
- already held manage schedule of tasks skill
- already held provide customer follow-up services skill
- already held use customer relationship management software skill
0 supplementary skills, helpful but not required
29 held skills the technical sales representative in hardware, plumbing and heating equipment role does not ask for
- not needed by the target role apply conflict management skill
- not needed by the target role apply knowledge of human behaviour skill
- not needed by the target role carry out active selling skill
- not needed by the target role consumer protection knowledge
- not needed by the target role control of expenses skill
- not needed by the target role create solutions to problems skill
- not needed by the target role customer service knowledge
- not needed by the target role data mining methods knowledge
- not needed by the target role determine charges for customer services skill
- not needed by the target role e-commerce systems knowledge
- not needed by the target role facilitate official agreement skill
- not needed by the target role identify customer's needs skill
- not needed by the target role knowledge base knowledge
- not needed by the target role listen actively skill
- not needed by the target role measure customer feedback skill
- not needed by the target role perform data analysis skill
- not needed by the target role perform escalation procedure skill
- not needed by the target role perform multiple tasks at the same time skill
- not needed by the target role process customer orders skill
- not needed by the target role process data skill
- not needed by the target role process order forms with customer's information skill
- not needed by the target role process refunds skill
- not needed by the target role provide information skill
- not needed by the target role relationship marketing knowledge
- not needed by the target role sales activities knowledge
- not needed by the target role show diplomacy skill
- not needed by the target role speak different languages skill
- not needed by the target role upsell products skill
- not needed by the target role use e-services skill
5 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn characteristics of products required
- still to learn characteristics of services required
- still to learn hardware, plumbing and heating equipment products required
- still to learn product comprehension required
- still to learn sales promotion techniques required
Other moves recorded from customer service representative
- sales processor 45% covered · substantial
- after-sales service technician 44% covered · substantial
- call centre agent 44% covered · substantial
- ICT help desk agent 35% covered · substantial
- technical sales representative in office machinery and equipment 35% covered · substantial
- technical sales representative in chemical products 35% covered · substantial
- technical sales representative in agricultural machinery and equipment 35% covered · substantial
- technical sales representative in mining and construction machinery 35% covered · substantial
Common questions about this move
Can a customer service representative become a technical sales representative in hardware, plumbing and heating equipment?
Yes, and it is a substantial move. A customer service representative already covers 34% of what a technical sales representative in hardware, plumbing and heating equipment is expected to do: 10 skills carry over, 10 of which the technical sales representative in hardware, plumbing and heating equipment role treats as required.
What skills does a customer service representative need to become a technical sales representative in hardware, plumbing and heating equipment?
19 required skills are missing, plus 0 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by communication, collaboration and creativity. The single most important is characteristics of products.
How hard is the move from customer service representative to technical sales representative in hardware, plumbing and heating equipment?
Its learning distance is 70 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.