Career Overlap Occupation record
RecordJob

Where an ICT help desk manager can go next

5 destinations recorded, ranked by how much of the target role an ICT help desk manager already meets. The closer to the top of Table 1, the less there is to learn.

ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.

Also known as software support manager, ICT helpdesk managers, IT helpdesk manager, ICT service desk manager, ICT help desk managers, IT help desk manager, technical support manager, ICT helpdesk manager.

Technicians and associate professionals 28 skills on file 5 career moves 0 above 60% overlap Closest: ICT help desk agent, 57%

Fig. 2 · Career map 5 nearest · ESCO v1.2.1
ICT help desk agent 57% covered call centre supervisor 44% covered contact centre supervisor 40% covered after-sales service technician 31% covered department store manager 27% covered ICT help desk manager You are here
  • 70% and above · short step
  • 50 to 70% · real move
  • Below 50% · substantial retraining
The 5 nearest destinations from ICT help desk manager, each one a link to that move’s record. Distance from the centre is how much retraining the move takes; the figure on each is how much of that role an ICT help desk manager already covers. All 5 are listed in the tables below.
Table 1

Table 1 · Within reach

Table 2

Table 2 · A bigger jump

Possible, but expect real retraining rather than a sideways step.

Table 3

Table 3 · What the job itself asks for

An ICT help desk manager needs 16 required skills and areas of knowledge. These 10 are the ones fewest other jobs share, so they say the most about the work.

Required skill Area
  • supervise data entry information skills
  • provide ICT support working with computers
  • educate on data confidentiality communication, collaboration and creativity
  • keep up to date on product knowledge information skills
  • secure sensitive customer's information assisting and caring
  • use ICT hardware working with computers
  • forecast workload management skills
  • organisational structure business, administration and law
  • use ICT ticketing system working with computers
  • analyse staff capacity management skills
Table 4

Table 4 · Jobs that lead here

The reverse view: occupations whose skills already cover much of what an ICT help desk manager does. The figure is how much of this job each one brings.

Index

Look up another occupation

ICT help desk manager is filed under Technicians and associate professionals, ISCO major group 3. The full index lists all ten groups.

Note

How these figures were compiled

Overlap is how much of the target role is already part of an ICT help desk manager’s work. It is directional: the figure for the reverse move differs. Every entry above opens the full comparison for that move: what carries over, what is missing, and where to start. The full method.