Hospitality establishment security officer to hotel concierge
A hospitality establishment security officer already meets 36% of what the hotel concierge role asks for. The move turns on 5 required skills not yet in the profile.
58.6/ 100
1 How much of what a hotel concierge is expected to do is already part of a hospitality establishment security officer’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A hotel concierge role treats 4 of its required skills as things a hospitality establishment security officer already does. You would walk in with these on day one.
- assist clients with special needs
- comply with food safety and hygiene
- handle customer complaints
- maintain customer service
What stands in the way is 5 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 7 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a hospitality establishment security officer background worth leading with.
- already held ensure the privacy of guests assisting and caring
- already held detect drug abuse assisting and caring
- already held maintain incident reporting records information skills
- already held assist clients with special needs communication, collaboration and creativity
- already held comply with food safety and hygiene assisting and caring
- already held handle customer complaints communication, collaboration and creativity
All 7 carried skills, including the 4 the hotel concierge role treats as required.
Table 3 · What you may need to learn
The 16 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn assist at check-in required
- still to learn provide tourism related information required
- still to learn greet guests required
- optional, not held handle personal identifiable information optional
- still to learn identify customer's needs required
- still to learn maintain relationship with customers required
- optional, not held distribute local information materials optional
- optional, not held implement sales strategies optional
- optional, not held take room service orders optional
- optional, not held implement marketing strategies optional
- optional, not held assess cleanliness of areas optional
- optional, not held process reservations optional
- optional, not held maintain reception area optional
- optional, not held deliver correspondence optional
- optional, not held handover the service area optional
- optional, not held property management software optional
Table 4 · Where to start
The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 assist at check-in practise this
- 02 identify customer's needs practise this
- 03 maintain relationship with customers practise this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 7 skills that carry over
- already held assist clients with special needs skill
- already held comply with food safety and hygiene skill
- already held handle customer complaints skill
- already held maintain customer service skill
- already held detect drug abuse skill
- already held ensure the privacy of guests skill
- already held maintain incident reporting records skill
11 supplementary skills, helpful but not required
- optional, not held maintain reception area optional
- optional, not held distribute local information materials optional
- optional, not held handover the service area optional
- optional, not held implement sales strategies optional
- optional, not held property management software optional
- optional, not held take room service orders optional
- optional, not held assess cleanliness of areas optional
- optional, not held deliver correspondence optional
- optional, not held handle personal identifiable information optional
- optional, not held implement marketing strategies optional
- optional, not held process reservations optional
26 held skills the hotel concierge role does not ask for
- not needed by the target role create solutions to problems skill
- not needed by the target role deal with unforeseen incidents in hospitality skill
- not needed by the target role detain offenders skill
- not needed by the target role develop working procedures skill
- not needed by the target role ensure cross-department cooperation skill
- not needed by the target role ensure hotel security skill
- not needed by the target role ensure protection of car parking skill
- not needed by the target role handle surveillance equipment skill
- not needed by the target role human dynamics as part of hospitality security knowledge
- not needed by the target role legal use-of-force knowledge
- not needed by the target role manage budgets skill
- not needed by the target role manage emergency evacuation plans skill
- not needed by the target role manage health and safety standards skill
- not needed by the target role manage outsourced security skill
- not needed by the target role manage security equipment skill
- not needed by the target role manage staff skill
- not needed by the target role monitor work for special events skill
- not needed by the target role perform internal investigations skill
- not needed by the target role plan medium to long term objectives skill
- not needed by the target role plan shifts of employees skill
- not needed by the target role procure hospitality products skill
- not needed by the target role protect important clients skill
- not needed by the target role set payment handling strategies skill
- not needed by the target role set standards for handling valuables skill
- not needed by the target role tend to clients' personal items skill
- not needed by the target role undertake employee screening skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- optional, not held property management software optional
Other moves recorded from hospitality establishment security officer
- doorman/doorwoman 50% covered · moderate
- housekeeping supervisor 40% covered · substantial
- rooms division manager 37% covered · substantial
- camping ground manager 36% covered · substantial
Full index of moves from hospitality establishment security officer
Common questions about this move
Can a hospitality establishment security officer become a hotel concierge?
Yes, and it is a substantial move. A hospitality establishment security officer already covers 36% of what a hotel concierge is expected to do: 7 skills carry over, 4 of which the hotel concierge role treats as required.
What skills does a hospitality establishment security officer need to become a hotel concierge?
5 required skills are missing, plus 11 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is assist at check-in.
How hard is the move from hospitality establishment security officer to hotel concierge?
Its learning distance is 58.6 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.