RecordMove

Ground steward/ground stewardess to hotel concierge

A ground steward/ground stewardess already meets 29% of what the hotel concierge role asks for. The move turns on 5 required skills not yet in the profile.

Fig. 1 · Skill transfer ESCO v1.2.1 · directional

From ground steward/ground stewardess

Distant match

To hotel concierge

4 You already bring

5 Still to learn

23 Skills in the target role2

Learning distance Substantial retraining

63.8/ 100

adjacentmoderatesubstantialcareer change

1 How much of what a hotel concierge is expected to do is already part of a ground steward/ground stewardess’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the hotel concierge role is recorded as needing, required and optional together. What these numbers mean.

Why

Why this move works

A hotel concierge role treats 4 of its required skills as things a ground steward/ground stewardess already does. You would walk in with these on day one.

assist clients with special needs
handle customer complaints
maintain customer service
maintain relationship with customers

What stands in the way is 5 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 4 skills that carry over, these are the ones fewest other occupations ask for. A hotel concierge role needs them, and most people applying for one will not have them already. This is the part of a ground steward/ground stewardess background worth leading with.

Skill the target role also needs Area

already held assist clients with special needs communication, collaboration and creativity
already held handle customer complaints communication, collaboration and creativity
already held maintain customer service communication, collaboration and creativity
already held maintain relationship with customers communication, collaboration and creativity

All 4 carried skills, including the 4 the hotel concierge role treats as required.

Table 3

Table 3 · What you may need to learn

The 19 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.

Skill to pick up Tier

01 assisting and caring 4 required, 3 supplementary

still to learn assist at check-in required
still to learn provide tourism related information required
still to learn comply with food safety and hygiene required
still to learn greet guests required

optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional

02 communication, collaboration and creativity 1 required, 4 supplementary

still to learn identify customer's needs required

optional, not held distribute local information materials optional
optional, not held implement sales strategies optional
optional, not held take room service orders optional
optional, not held implement marketing strategies optional

03 information skills 3 supplementary

optional, not held assess cleanliness of areas optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

04 management skills 2 supplementary

optional, not held maintain reception area optional
optional, not held deliver correspondence optional

05 handling and moving 1 supplementary

optional, not held handover the service area optional

06 services 1 supplementary

optional, not held property management software optional

Table 4

Table 4 · Where to start

The 3 entries a hotel concierge role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 4 skills that carry over

Skill Type

already held assist clients with special needs skill
already held handle customer complaints skill
already held maintain customer service skill
already held maintain relationship with customers skill

14 supplementary skills, helpful but not required

Skill to pick up Tier

optional, not held maintain reception area optional
optional, not held distribute local information materials optional
optional, not held handover the service area optional
optional, not held implement sales strategies optional
optional, not held property management software optional
optional, not held take room service orders optional
optional, not held assess cleanliness of areas optional
optional, not held deliver correspondence optional
optional, not held detect drug abuse optional
optional, not held ensure the privacy of guests optional
optional, not held handle personal identifiable information optional
optional, not held implement marketing strategies optional
optional, not held maintain incident reporting records optional
optional, not held process reservations optional

20 held skills the hotel concierge role does not ask for

Skill Type

not needed by the target role air passenger behaviour knowledge
not needed by the target role air transport law knowledge
not needed by the target role assist VIP guests skill
not needed by the target role assist customers skill
not needed by the target role assist passengers skill
not needed by the target role board aircraft passengers skill
not needed by the target role check in luggage skill
not needed by the target role check in passengers skill
not needed by the target role communicate by telephone skill
not needed by the target role communicate with customers skill
not needed by the target role conduct airport security screening skill
not needed by the target role conduct security screenings skill
not needed by the target role customer service knowledge
not needed by the target role ensure flights run to schedule skill
not needed by the target role guarantee customer satisfaction skill
not needed by the target role manage the customer experience skill
not needed by the target role process booking skill
not needed by the target role sell tickets skill
not needed by the target role tolerate stress skill
not needed by the target role upsell products skill

1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to pick up Tier

optional, not held property management software optional

Index

Other moves recorded from ground steward/ground stewardess

Full index of moves from ground steward/ground stewardess

FAQ

Common questions about this move

Can a ground steward/ground stewardess become a hotel concierge?

Yes, and it is a substantial move. A ground steward/ground stewardess already covers 29% of what a hotel concierge is expected to do: 4 skills carry over, 4 of which the hotel concierge role treats as required.

What skills does a ground steward/ground stewardess need to become a hotel concierge?

5 required skills are missing, plus 14 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is assist at check-in.

How hard is the move from ground steward/ground stewardess to hotel concierge?

Its learning distance is 63.8 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.