Ground steward/ground stewardess to ticket sales agent
A ground steward/ground stewardess already meets 33% of what the ticket sales agent role asks for. The move turns on 10 required skills not yet in the profile.
61.7/ 100
1 How much of what a ticket sales agent is expected to do is already part of a ground steward/ground stewardess’s work. Directional: the figure for the reverse move differs, because moving into a speciality is not the same problem as moving out of one. 2 Every skill the ticket sales agent role is recorded as needing, required and optional together. What these numbers mean.
Why this move works
A ticket sales agent role treats 6 of its required skills as things a ground steward/ground stewardess already does. You would walk in with these on day one.
- assist clients with special needs
- communicate with customers
- maintain customer service
- process booking
- sell tickets
- upsell products
What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.
Table 2 · What you already bring
Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A ticket sales agent role needs them, and most people applying for one will not have them already. This is the part of a ground steward/ground stewardess background worth leading with.
- already held sell tickets communication, collaboration and creativity
- already held process booking information skills
- already held upsell products communication, collaboration and creativity
- already held assist clients with special needs communication, collaboration and creativity
- already held maintain customer service communication, collaboration and creativity
- already held communicate with customers communication, collaboration and creativity
All 6 carried skills, including the 6 the ticket sales agent role treats as required.
Table 3 · What you may need to learn
The 16 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered in the order worth working in. Areas carrying the most required skills come first, and inside each one the required skills sit above the optional ones. Nothing here is a verdict on you: it is a list of what this particular job asks for that your current one does not.
- still to learn provide tourism related information required
- still to learn handle personal identifiable information required
- still to learn inform customers of activity changes required
- still to learn quote prices required
- optional, not held comply with food safety and hygiene optional
- still to learn have computer literacy required
- still to learn use global distribution system required
- still to learn respond to customers' inquiries required
- optional, not held assist customers with self-service ticketing machines optional
- optional, not held apply foreign languages in tourism optional
- optional, not held speak different languages optional
- still to learn keep up to date on local events required
- optional, not held maintain customer records optional
- optional, not held stay up-to-date with current events optional
- still to learn cancellation policies of service providers required
- still to learn process payments required
Table 4 · Where to start
The 3 entries a ticket sales agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.
- 01 keep up to date on local events practise this
- 02 provide tourism related information practise this
- 03 cancellation policies of service providers study this
Each entry opens a course search for that skill. Career Overlap earns nothing from these links.
Appendix · The rest of the record
All 6 skills that carry over
- already held assist clients with special needs skill
- already held communicate with customers skill
- already held maintain customer service skill
- already held process booking skill
- already held sell tickets skill
- already held upsell products skill
6 supplementary skills, helpful but not required
- optional, not held assist customers with self-service ticketing machines optional
- optional, not held apply foreign languages in tourism optional
- optional, not held comply with food safety and hygiene optional
- optional, not held maintain customer records optional
- optional, not held speak different languages optional
- optional, not held stay up-to-date with current events optional
18 held skills the ticket sales agent role does not ask for
- not needed by the target role air passenger behaviour knowledge
- not needed by the target role air transport law knowledge
- not needed by the target role assist VIP guests skill
- not needed by the target role assist customers skill
- not needed by the target role assist passengers skill
- not needed by the target role board aircraft passengers skill
- not needed by the target role check in luggage skill
- not needed by the target role check in passengers skill
- not needed by the target role communicate by telephone skill
- not needed by the target role conduct airport security screening skill
- not needed by the target role conduct security screenings skill
- not needed by the target role customer service knowledge
- not needed by the target role ensure flights run to schedule skill
- not needed by the target role guarantee customer satisfaction skill
- not needed by the target role handle customer complaints skill
- not needed by the target role maintain relationship with customers skill
- not needed by the target role manage the customer experience skill
- not needed by the target role tolerate stress skill
1 gaps that are knowledge rather than practice
Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.
- still to learn cancellation policies of service providers required
Other moves recorded from ground steward/ground stewardess
Common questions about this move
Can a ground steward/ground stewardess become a ticket sales agent?
Yes, and it is a substantial move. A ground steward/ground stewardess already covers 33% of what a ticket sales agent is expected to do: 6 skills carry over, 6 of which the ticket sales agent role treats as required.
What skills does a ground steward/ground stewardess need to become a ticket sales agent?
10 required skills are missing, plus 6 optional ones. They fall into 6 areas of the ESCO skill hierarchy, led by assisting and caring. The single most important is keep up to date on local events.
How hard is the move from ground steward/ground stewardess to ticket sales agent?
Its learning distance is 61.7 out of 100, which is the substantial band. That accounts for both how much is missing and how specialised those skills are.
How this record was compiled
Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.