Career Overlap Transition record Edition 1 · ESCO v1.2.1
Table 1Transition record

ground steward/ground stewardesstoticket sales agent

A ground steward/ground stewardess already meets 33% of what the ticket sales agent role asks for. The move turns on 10 required skills not yet in the profile.

From ground steward/ground stewardess
33%
Overlap1
To ticket sales agent
6 Skills carried over
10 Required, not held
61.7 Difficulty2
Career overlap Distant match

33%

Learning distance Substantial retraining

61.7/ 100

1 Share of the ticket sales agent role’s weighted skill requirement already met by the ground steward/ground stewardess profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A ticket sales agent role treats 6 of its required skills as things a ground steward/ground stewardess already does. These are the ones it depends on most.

  • assist clients with special needs
  • communicate with customers
  • maintain customer service
  • process booking
  • sell tickets
  • upsell products

What stands in the way is 10 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A ticket sales agent role needs them, and most people applying for one will not have them already. This is the part of a ground steward/ground stewardess background worth leading with.

Skill the target role also needs Area
  • already held sell tickets communication, collaboration and creativity
  • already held process booking information skills
  • already held upsell products communication, collaboration and creativity
  • already held assist clients with special needs communication, collaboration and creativity
  • already held maintain customer service communication, collaboration and creativity
  • already held communicate with customers communication, collaboration and creativity

All 6 carried skills, including the 6 the ticket sales agent role treats as required.

Table 3

Table 3 · What you would need to learn

The 16 missing skills fall into 6 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier
01 assisting and caring 4 required, 1 supplementary
  • required, not held provide tourism related information required
  • required, not held handle personal identifiable information required
  • required, not held inform customers of activity changes required
  • required, not held quote prices required
  • optional, not held comply with food safety and hygiene optional
02 working with computers 2 required
  • required, not held have computer literacy required
  • required, not held use global distribution system required
03 communication, collaboration and creativity 1 required, 3 supplementary
  • required, not held respond to customers' inquiries required
  • optional, not held assist customers with self-service ticketing machines optional
  • optional, not held apply foreign languages in tourism optional
  • optional, not held speak different languages optional
04 information skills 1 required, 2 supplementary
  • required, not held keep up to date on local events required
  • optional, not held maintain customer records optional
  • optional, not held stay up-to-date with current events optional
05 business, administration and law 1 required
  • required, not held cancellation policies of service providers required
06 management skills 1 required
  • required, not held process payments required
Table 4

Table 4 · Where to start

The 3 entries a ticket sales agent role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over
Skill Type
  • already held assist clients with special needs skill
  • already held communicate with customers skill
  • already held maintain customer service skill
  • already held process booking skill
  • already held sell tickets skill
  • already held upsell products skill
6 supplementary skills, helpful but not required
Skill to acquire Tier
  • optional, not held assist customers with self-service ticketing machines optional
  • optional, not held apply foreign languages in tourism optional
  • optional, not held comply with food safety and hygiene optional
  • optional, not held maintain customer records optional
  • optional, not held speak different languages optional
  • optional, not held stay up-to-date with current events optional
18 held skills the ticket sales agent role does not ask for
Skill Type
  • not needed by the target role air passenger behaviour knowledge
  • not needed by the target role air transport law knowledge
  • not needed by the target role assist VIP guests skill
  • not needed by the target role assist customers skill
  • not needed by the target role assist passengers skill
  • not needed by the target role board aircraft passengers skill
  • not needed by the target role check in luggage skill
  • not needed by the target role check in passengers skill
  • not needed by the target role communicate by telephone skill
  • not needed by the target role conduct airport security screening skill
  • not needed by the target role conduct security screenings skill
  • not needed by the target role customer service knowledge
  • not needed by the target role ensure flights run to schedule skill
  • not needed by the target role guarantee customer satisfaction skill
  • not needed by the target role handle customer complaints skill
  • not needed by the target role maintain relationship with customers skill
  • not needed by the target role manage the customer experience skill
  • not needed by the target role tolerate stress skill
1 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier
  • required, not held cancellation policies of service providers required
Index

Other moves recorded from ground steward/ground stewardess

Full index of moves from ground steward/ground stewardess

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.