Table 1Transition record

motor vehicle aftersales managertoafter-sales service technician

A motor vehicle aftersales manager already meets 23% of what the after-sales service technician role asks for. The move turns on 12 required skills not yet in the profile.

From motor vehicle aftersales manager

23%

Overlap1

To after-sales service technician

6 Skills carried over

12 Required, not held

73.4 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 73.4

This move: 73.4 of 100 · substantial

1 Share of the after-sales service technician role’s weighted skill requirement already met by the motor vehicle aftersales manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A after-sales service technician role needs them, and most people applying for one will not have them already. This is the part of a motor vehicle aftersales manager background worth leading with.

Skill the target role also needs Area

already held monitor after sales records information skills
already held implement customer follow-up communication, collaboration and creativity
already held consumer protection services
already held provide customer follow-up services assisting and caring
already held guarantee customer satisfaction assisting and caring
already held product comprehension business, administration and law

All 6 carried skills, including the 4 the after-sales service technician role treats as required.

Table 3

Table 3 · What you would need to learn

The 23 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 6 required, 4 supplementary

required, not held advise on merchandise features required
required, not held contact customers required
required, not held execute after sales activities required
required, not held implement sales strategies required
required, not held communicate with customers required
required, not held create solutions to problems required

optional, not held maintain relationship with customers optional
optional, not held address problems critically optional
optional, not held apply technical communication skills optional
optional, not held listen actively optional

02 business, administration and law 3 required, 2 supplementary

required, not held characteristics of services required
required, not held customer service required
required, not held customer relationship management required

optional, not held sales activities optional
optional, not held sales strategies optional

03 engineering, manufacturing and construction 2 required, 1 supplementary

required, not held characteristics of products required
required, not held maintenance operations required

optional, not held electronic and telecommunication equipment optional

04 assisting and caring 1 required, 1 supplementary

required, not held ensure compliance with legal requirements required

optional, not held provide information optional

05 information skills 1 supplementary

optional, not held keep records of customer interaction optional

06 management skills 1 supplementary

optional, not held manage schedule of tasks optional

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a after-sales service technician role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over

Skill Type

already held guarantee customer satisfaction skill
already held implement customer follow-up skill
already held product comprehension knowledge
already held provide customer follow-up services skill
already held consumer protection knowledge
already held monitor after sales records skill

The 1 learning area not shown above

Skill to acquire Tier

07 working with computers 1 supplementary

optional, not held solve technical problems optional

11 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held electronic and telecommunication equipment optional
optional, not held maintain relationship with customers optional
optional, not held sales activities optional
optional, not held sales strategies optional
optional, not held address problems critically optional
optional, not held apply technical communication skills optional
optional, not held keep records of customer interaction optional
optional, not held listen actively optional
optional, not held manage schedule of tasks optional
optional, not held provide information optional
optional, not held solve technical problems optional

28 held skills the after-sales service technician role does not ask for

Skill Type

not needed by the target role apply business acumen skill
not needed by the target role apply numeracy skills skill
not needed by the target role build business relationships skill
not needed by the target role car controls knowledge
not needed by the target role commercial law knowledge
not needed by the target role competition law knowledge
not needed by the target role develop aftersale policies skill
not needed by the target role employment law knowledge
not needed by the target role ensure compliance with warranty contracts skill
not needed by the target role give instructions to staff skill
not needed by the target role manage aftersales processes to comply with business standards skill
not needed by the target role manage staff skill
not needed by the target role meet deadlines skill
not needed by the target role negotiate sales contracts skill
not needed by the target role new vehicles on the market knowledge
not needed by the target role operate dealership management system skill
not needed by the target role parts pricing knowledge
not needed by the target role perform customers’ needs analysis skill
not needed by the target role plan event marketing for promotional campaigns skill
not needed by the target role produce statistical financial records skill
not needed by the target role report accounts of the professional activity skill
not needed by the target role sales argumentation knowledge
not needed by the target role show diplomacy skill
not needed by the target role supervise sales activities skill
not needed by the target role teamwork principles knowledge
not needed by the target role think proactively to secure sales skill
not needed by the target role types of vehicles knowledge
not needed by the target role use mathematical tools for managing vehicles skill

8 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held characteristics of products required
required, not held characteristics of services required
required, not held customer service required
required, not held customer relationship management required
required, not held maintenance operations required
optional, not held electronic and telecommunication equipment optional
optional, not held sales activities optional
optional, not held sales strategies optional

Index

Other moves recorded from motor vehicle aftersales manager

Full index of moves from motor vehicle aftersales manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.