Table 1Transition record

motor vehicle aftersales managertoICT account manager

A motor vehicle aftersales manager already meets 21% of what the ICT account manager role asks for. The move turns on 15 required skills not yet in the profile.

From motor vehicle aftersales manager

21%

Overlap1

To ICT account manager

6 Skills carried over

15 Required, not held

77.7 Difficulty2

Career overlap Distant match

21%

Learning distance A rebuild

77.7/ 100

adjacentmoderatesubstantialcareer change

1 Share of the ICT account manager role’s weighted skill requirement already met by the motor vehicle aftersales manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Why

Why this move works

A ICT account manager role treats 5 of its required skills as things a motor vehicle aftersales manager already does. These are the ones it depends on most.

guarantee customer satisfaction
implement customer follow-up
perform customers’ needs analysis
product comprehension
sales argumentation

What stands in the way is 15 required skills the profile does not yet cover. Table 3 groups them; Table 4 says which to take first.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A ICT account manager role needs them, and most people applying for one will not have them already. This is the part of a motor vehicle aftersales manager background worth leading with.

Skill the target role also needs Area

already held perform customers’ needs analysis communication, collaboration and creativity
already held implement customer follow-up communication, collaboration and creativity
already held sales argumentation business, administration and law
already held guarantee customer satisfaction assisting and caring
already held product comprehension business, administration and law
already held build business relationships communication, collaboration and creativity

All 6 carried skills, including the 5 the ICT account manager role treats as required.

Table 3

Table 3 · What you would need to learn

The 31 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 5 required, 3 supplementary

required, not held implement sales strategies required
required, not held maintain relationship with customers required
required, not held implement marketing strategies required
required, not held manage contracts required
required, not held maximise sales revenues required

optional, not held deliver a sales pitch optional
optional, not held achieve sales targets optional
optional, not held implement strategic planning optional

02 business, administration and law 3 required

required, not held sales strategies required
required, not held accounting techniques required
required, not held channel marketing required

03 information skills 2 required, 5 supplementary

required, not held keep records on sales required
required, not held produce sales reports required

optional, not held identify ICT user needs optional
optional, not held forecast account metrics optional
optional, not held maintain customer records optional
optional, not held perform market research optional
optional, not held study sales levels of products optional

04 management skills 2 required, 2 supplementary

required, not held develop account strategy required
required, not held identify new business opportunities required

optional, not held coordinate technological activities optional
optional, not held set sales goals optional

05 working with computers 2 required, 1 supplementary

required, not held perform data analysis required
required, not held use customer relationship management software required

optional, not held perform data mining optional

06 assisting and caring 1 required, 2 supplementary

required, not held apply company policies required

optional, not held adhere to organisational guidelines optional
optional, not held ensure compliance with legal requirements optional

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a ICT account manager role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over

Skill Type

already held guarantee customer satisfaction skill
already held implement customer follow-up skill
already held perform customers’ needs analysis skill
already held product comprehension knowledge
already held sales argumentation knowledge
already held build business relationships skill

The 1 learning area not shown above

Skill to acquire Tier

07 information and communication technologies (icts) 3 supplementary

optional, not held Open source model optional
optional, not held Outsourcing model optional
optional, not held hybrid model optional

16 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held Open source model optional
optional, not held Outsourcing model optional
optional, not held coordinate technological activities optional
optional, not held deliver a sales pitch optional
optional, not held hybrid model optional
optional, not held identify ICT user needs optional
optional, not held perform data mining optional
optional, not held set sales goals optional
optional, not held achieve sales targets optional
optional, not held adhere to organisational guidelines optional
optional, not held ensure compliance with legal requirements optional
optional, not held forecast account metrics optional
optional, not held implement strategic planning optional
optional, not held maintain customer records optional
optional, not held perform market research optional
optional, not held study sales levels of products optional

28 held skills the ICT account manager role does not ask for

Skill Type

not needed by the target role apply business acumen skill
not needed by the target role apply numeracy skills skill
not needed by the target role car controls knowledge
not needed by the target role commercial law knowledge
not needed by the target role competition law knowledge
not needed by the target role consumer protection knowledge
not needed by the target role develop aftersale policies skill
not needed by the target role employment law knowledge
not needed by the target role ensure compliance with warranty contracts skill
not needed by the target role give instructions to staff skill
not needed by the target role manage aftersales processes to comply with business standards skill
not needed by the target role manage staff skill
not needed by the target role meet deadlines skill
not needed by the target role monitor after sales records skill
not needed by the target role negotiate sales contracts skill
not needed by the target role new vehicles on the market knowledge
not needed by the target role operate dealership management system skill
not needed by the target role parts pricing knowledge
not needed by the target role plan event marketing for promotional campaigns skill
not needed by the target role produce statistical financial records skill
not needed by the target role provide customer follow-up services skill
not needed by the target role report accounts of the professional activity skill
not needed by the target role show diplomacy skill
not needed by the target role supervise sales activities skill
not needed by the target role teamwork principles knowledge
not needed by the target role think proactively to secure sales skill
not needed by the target role types of vehicles knowledge
not needed by the target role use mathematical tools for managing vehicles skill

6 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held sales strategies required
required, not held accounting techniques required
required, not held channel marketing required
optional, not held Open source model optional
optional, not held Outsourcing model optional
optional, not held hybrid model optional

Index

Other moves recorded from motor vehicle aftersales manager

Full index of moves from motor vehicle aftersales manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.