Table 1Transition record

sales account managertoafter-sales service technician

A sales account manager already meets 26% of what the after-sales service technician role asks for. The move turns on 11 required skills not yet in the profile.

From sales account manager

26%

Overlap1

To after-sales service technician

6 Skills carried over

11 Required, not held

70.5 Difficulty2

adjacent 0–30

moderate 30–55

substantial 55–75

career change 75–100

this move, 70.5

This move: 70.5 of 100 · substantial

1 Share of the after-sales service technician role’s weighted skill requirement already met by the sales account manager profile. Required skills count in full, supplementary skills at 0.35. Directional: the figure for the reverse move differs. 2 Combines what is missing with how specialised it is, so a gap of general skills scores easier than the same number of narrow ones.

Table 2

Table 2 · What you already bring

Of the 6 skills that carry over, these are the ones fewest other occupations ask for. A after-sales service technician role needs them, and most people applying for one will not have them already. This is the part of a sales account manager background worth leading with.

Skill the target role also needs Area

already held implement customer follow-up communication, collaboration and creativity
already held consumer protection services
already held characteristics of services business, administration and law
already held characteristics of products engineering, manufacturing and construction
already held customer service business, administration and law
already held product comprehension business, administration and law

All 6 carried skills, including the 5 the after-sales service technician role treats as required.

Table 3

Table 3 · What you would need to learn

The 23 missing skills fall into 7 areas of the ESCO skill hierarchy, numbered below in the order worth working in: the areas carrying the most required skills come first, and inside each one the required skills sit above the supplementary ones.

Skill to acquire Tier

01 communication, collaboration and creativity 6 required, 4 supplementary

required, not held advise on merchandise features required
required, not held contact customers required
required, not held execute after sales activities required
required, not held implement sales strategies required
required, not held communicate with customers required
required, not held create solutions to problems required

optional, not held maintain relationship with customers optional
optional, not held address problems critically optional
optional, not held apply technical communication skills optional
optional, not held listen actively optional

02 assisting and caring 3 required, 1 supplementary

required, not held guarantee customer satisfaction required
required, not held ensure compliance with legal requirements required
required, not held provide customer follow-up services required

optional, not held provide information optional

03 business, administration and law 1 required, 2 supplementary

required, not held customer relationship management required

optional, not held sales activities optional
optional, not held sales strategies optional

04 engineering, manufacturing and construction 1 required, 1 supplementary

required, not held maintenance operations required

optional, not held electronic and telecommunication equipment optional

05 information skills 2 supplementary

optional, not held monitor after sales records optional
optional, not held keep records of customer interaction optional

06 management skills 1 supplementary

optional, not held manage schedule of tasks optional

1 further area in the appendix

Table 4

Table 4 · Where to start

The 3 entries a after-sales service technician role is least likely to hire without. The ordering is computed from the skill data, not from what pays.

Each entry opens a course search for that skill. Career Overlap earns nothing from these links.

Appendix

Appendix · The rest of the record

All 6 skills that carry over

Skill Type

already held characteristics of products knowledge
already held characteristics of services knowledge
already held customer service knowledge
already held implement customer follow-up skill
already held product comprehension knowledge
already held consumer protection knowledge

The 1 learning area not shown above

Skill to acquire Tier

07 working with computers 1 supplementary

optional, not held solve technical problems optional

12 supplementary skills, helpful but not required

Skill to acquire Tier

optional, not held electronic and telecommunication equipment optional
optional, not held maintain relationship with customers optional
optional, not held monitor after sales records optional
optional, not held sales activities optional
optional, not held sales strategies optional
optional, not held address problems critically optional
optional, not held apply technical communication skills optional
optional, not held keep records of customer interaction optional
optional, not held listen actively optional
optional, not held manage schedule of tasks optional
optional, not held provide information optional
optional, not held solve technical problems optional

28 held skills the after-sales service technician role does not ask for

Skill Type

not needed by the target role accounting techniques knowledge
not needed by the target role adapt to changing situations skill
not needed by the target role apply company policies skill
not needed by the target role build business relationships skill
not needed by the target role company policies knowledge
not needed by the target role competition law knowledge
not needed by the target role consumer goods industry knowledge
not needed by the target role deliver a sales pitch skill
not needed by the target role employment law knowledge
not needed by the target role ensure client orientation skill
not needed by the target role forecast account metrics skill
not needed by the target role keep records on sales skill
not needed by the target role maintain customer records skill
not needed by the target role manage contracts skill
not needed by the target role maximise sales revenues skill
not needed by the target role negotiate price skill
not needed by the target role perform customers’ needs analysis skill
not needed by the target role perform data analysis skill
not needed by the target role perform market research skill
not needed by the target role pose questions referring to documents skill
not needed by the target role produce sales reports skill
not needed by the target role prospect new customers skill
not needed by the target role relationship marketing knowledge
not needed by the target role speak different languages skill
not needed by the target role study sales levels of products skill
not needed by the target role use communication techniques skill
not needed by the target role use content management system software skill
not needed by the target role use customer relationship management software skill

5 gaps that are knowledge rather than practice

Knowledge gaps usually close through study. Practical skill gaps usually need something you can point at.

Skill to acquire Tier

required, not held customer relationship management required
required, not held maintenance operations required
optional, not held electronic and telecommunication equipment optional
optional, not held sales activities optional
optional, not held sales strategies optional

Index

Other moves recorded from sales account manager

Full index of moves from sales account manager

Note

How this record was compiled

Both occupations are taken from ESCO, which lists the skills and knowledge each occupation is expected to have and marks every one required or optional. Nothing here is a prediction about hiring, and nothing here knows that a particular employer wants a particular certificate. Treat Table 3 as a starting point for your own research rather than a syllabus. The full method states what these figures can and cannot tell you.